Critical Tasks and Expected Contributions/Results:
· Assist manager in recruiting , training , motivating , retaining and discipline QCRs team
· Intimated coordinate with Sales in term of quality in sales conversation tracking feed-back for telesales service quality in properly manner.
· Intimated coordinate with CS and Conserve as well as ARM for call quality issue
· Provide periodically training, testing and calibrating toward all QCRs as mean to reach service quality upon quarterly basis.
· Build up professional working place as well as maintain good attitude and moral among all team to ensure that suitable practice inside the unit is in accordance with scope of Corporate’s compliance and local laws and regulations.
· Regular Monitoring and Random Tracking QCR activities and productivities
· To effectively manage/to distribute or storage the restricted or confidential customer information as well as voice record from database, on line, reports, printouts and properly destroy hard copy of any information for end usage.
· Assist QA Manager to ensure the workflow of the division runs smoothly and efficiency and also keep update on WF & Process
· Assist QA Manager to prepare QA reports e.g. MOR report, Record Table
· Assist QA Manager to analyze or internal audit and provide feedback to improve with related department
· Others as assigned
· Minimum 3 years experience in assurance.
· Strong influencing skills and ability to work in a complex and highly matrixed environment.
· Excellent interpersonal, communication, presentation and negotiation skills.
Personal Competencies Required:
· Good interpersonal skills required
· Good upward and downward communication skills required
· Good facilitation skills necessary
· Good assignment and delegation skills required
· Good leading & coaching skills is required
· Team work skill of professionalism
· Ability to work with people of diverse backgrounds
G Tower 9 Rama 9 Road 32 Floor G Tower Huay Khwang Huay Khwang 10310
Oct 10, 2017, 4:34:33 AM