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As Head of Product for Capita One Housing, you will play a pivotal role in driving the vision, strategy, and execution of our product portfolio. You will lead a team of product managers and business analysts and collaborate closely with cross-functional teams to deliver innovative and market leading software solutions. This role requires a strategic thinker, an exceptional communicator and a visionary leader who can navigate complex challenges while maintaining focus on delivering value to our customers.

Job title:

Head of Product (Housing)

Job Description:

Capita is looking for Head of Product - Homebased role.

As Head of Product for Capita One Housing, you will play a pivotal role in driving the vision, strategy, and execution of our product portfolio. You will lead a team of product managers and business analysts and collaborate closely with cross-functional teams to deliver innovative and market leading software solutions. This role requires a strategic thinker, an exceptional communicator and a visionary leader who can navigate complex challenges while maintaining focus on delivering value to our customers.

What you’ll be doing:

  • Curate and Prioritise Product Backlog: Maintain a prioritised product backlog for the One Housing suite of products, ensuring alignment with strategic objectives and customer needs.
  • Governance and Process Enhancement: Implement and enhance governance processes for product requirements management within the assigned product area, continuously improving them over time to optimise efficiency and effectiveness.
  • Collaborative Roadmap Development: Collaborate with product and development teams to support and develop product roadmaps, fostering alignment and shared vision across stakeholders.
  • Scope Accountability: Take accountability for the scope delivered by the product team activities within the assigned product area, ensuring adherence to timelines and quality standards.
  • Stakeholder Liaison and Strategy Alignment: Act as the 'voice' of the product team for housing, maintaining ongoing communication with business stakeholders and customers to align product strategy and project priorities.
  • Transparency and Dependency Management: Ensure full transparency on the product team's activities within the assigned product area, facilitating awareness among relevant stakeholders of status and dependencies.
  • Risk/Issue Identification and Resolution: Identify and address risks or issues related to the product backlog, serving as an escalation point for housing product issues and driving resolution.
  • Customer Engagement and Expectation Management: Engage with Capita's customers as needed, assisting business stakeholders in understanding and managing customer expectations effectively.
  • Coach and Mentorship: Provide coaching and mentorship to new team members, fostering their growth and development within the product team.
  • Functional Integrity Maintenance: Ensure the functional integrity of the product is maintained across the product portfolio, addressing any gaps or inconsistencies as needed.
  • Issue Prioritisation and Remediation: Work with appropriate stakeholders to understand and prioritise customer concerns on the product, implementing necessary remediation activities to address them effectively.
  • Strategic Planning and Analysis: Plan and implement strategies to support business and user needs, analysing trends and data to drive continuous improvement in business performance.
  • Stakeholder Relationship Building: Cultivate strong relationships with teams and internal stakeholders to facilitate effective collaboration, adeptly articulating and presenting software concepts to senior stakeholders.
  • Communication Synergy: Simplify communication to ensure synergy between teams across the business, fostering clarity and alignment in objectives and strategies.
  • Quality Improvement Guidance: Provide guidance and feedback on improving the quality of the product development process, ensuring changes result in positive customer outcomes.
  • Continuous Improvement Advocacy: Sponsor initiatives for continuous improvement, drawing inspiration from global and industry best practices to enhance product development processes and outcomes.
  • Sector Representation: Represent Capita One Housing across the sector, including participation in events and engagements to promote the organisation and its offerings.
  • Resource Optimisation and Wellbeing: Ensure optimal loading and efficient utilisation of resources, while prioritising people's wellbeing in all planning and execution activities.
  • Recognition and Morale Enhancement: Ensure recognition and rewards are appropriate to improve team morale, fostering a positive and supportive work environment conducive to high performance.

What we’re looking for:

Essential:

  • Aligned with Capita Values: Consistently embody the core values of Capita - Open, Ingenious, Collaborative, and Effective - in all actions and decisions.
  • Effective Management and Leadership: Exhibit strong leadership skills, both in managing individuals and overseeing the overall process. Inspire and guide teams towards achieving strategic objectives.
  • Exceptional Presentation and Communication: Possess outstanding presentation and communication skills, capable of engaging with stakeholders at all levels within and outside the organisation. Able to convey complex ideas clearly and effectively.
  • In-depth Knowledge of Social Housing Sector: Maintain up-to-date and detailed understanding of the social housing sector, including challenges faced by organisations. Stay informed about the landscape of housing management software across the market.
  • Strategic Thinking and Problem-solving: Demonstrate excellent strategic thinking capabilities, coupled with a deep understanding of customer needs. Proactively identify challenges and formulate innovative solutions to address them.
  • Expertise in Housing Management Software: Exhibit a profound awareness of technology, products, and industry developments related to housing management software. Possess expertise in multiple areas within this domain. Data-driven Decision-making: Apply a data-driven mindset to decision-making processes, proficiently analysing metrics and translating insights into actionable strategies that drive business growth and customer satisfaction.

Desirable:

  • Familiarity with Capita’s Housing Application: Ideally, have knowledge of or experience in using Capita’s housing application, enabling a deeper understanding of the organisation's product offerings.
  • Proven Product Management Experience: Demonstrate a successful track record in product management, showcasing the ability to bring software products to market effectively and drive their success.
  • Facilitation of Open Communication: Provide evidence of fostering an environment conducive to open, transparent communication among all levels of the organisation. Exhibit adeptness in managing complex interpersonal relationships with diplomacy and professionalism.
  • Strategic Partnerships: Experience in identifying and cultivating strategic partnerships with third-party vendors, technology providers, or industry stakeholders to enhance product offerings and expand market reach.
  • Customer-Centric Approach: Strong focus and experience on understanding and anticipating customer needs, with a commitment to delivering products and features that provide tangible value and enhance the overall user experience.
  • Results Orientation: Demonstrated track record of delivering measurable business results, such as revenue growth, market share expansion, or customer satisfaction improvement, through effective product management strategies and execution.

About Capita One

At Capita ONE, we’re keeping society moving. Our technology is helping deliver public and community services which make the difference to children, young people and families. We’re partnering with 120 local authorities and 200 of the UK’s largest housing providers to support them with everything from social housing to social care, benefits and payments. Our team is passionate about people and many of them have come to us directly from local authorities and the public sector. Join us and discover better ways to support people in achieving happy, fulfilled lives

What’s in it for you?

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Read Full Description
Confirmed 14 hours ago. Posted 5 days ago.

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