As a technical writer, you will work on creating clear and concise guides for Freshworks customers, partners, and developers. You will be responsible for communicating complex information in an easily understood manner, without relying on jargon. Your role will involve collaborating with fellow writers and internal business partners (such as product managers, UI designers, and software development engineers) to strategize, participate in the content development and quality governance efforts, and develop content for our ecosystem.
Coordinate with subject matter experts to prepare, review, revise, and manage control of the deliverables
Participate in quality management process
Standardize documentation process across the organization
Assist teams in establishing formats for deliverables
2+ years of proven experience of technical editing/writing in a similar role.
Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
Strong HTML/XML and experience in working with editing tools
Proven experience managing content projects, including coordinating with other teams
Precise documentation and clear communication skills
Fluency in written US English.