Customer Success Associate (Spanish)

FiveStars

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FiveStars is a rewards and marketing platform for local businesses and the communities they serve. Over 12,000 businesses across the US and Canada use FiveStars’ easy, all-in-one marketing program, and over 18 million consumers participate in the FiveStars rewards network to support local businesses. In 2016, FiveStars drove over 54 million in-store visits across its network. We have raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator. Based in San Francisco, FiveStars’ mission is to help businesses and communities thrive by turning every transaction into a relationship.

 

Our Customer Success Associates are some of the most visible and impactful members of our team in our quest to help merchants use FiveStars to develop lasting relationships with their customers. As part of a dynamic, tight knit team based out of our Denver office you will work every day to onboard and engage with our small business customers, while learning our product inside and out and managing your pipeline of brand new accounts.

 

We Offer:

  • $40,000 salary with competitive monthly bonus
  • Full medical, dental, and vision benefits
  • Catered meals and a fully stocked kitchen
  • Equity in the company
  • Career development and growth opportunity
  • Vibrant company culture with frequent team building events
  • Generous PTO

 

Requirements:

  • Based in Denver area
  • High level of fluency in written and spoken Spanish
  • Very comfortable working with Windows and Mac OS
  • Experience in a customer facing role

 

Responsibilities:

  • Development of strong relationships with our merchants throughout onboarding interactions
  • Facilitate successful onboarding of new customers as well as lifecycle management throughout customer’s contract with FiveStars
  • Analyze the needs of individual small business owners and optimize the FiveStars program to meet their needs
  • Recognize common issues and provide input on permanent solutions
  • Develop improvements to processes and create value
  • Think outside the box

 

Consistently Demonstrates:

  • Composure in high stress situations and convey empathy for our customers and their situation
  • Attention to detail
  • Ability to manage multiple priorities
  • Passion towards serving our small business owners
  • Complete management of account pipeline
  • Effective communication skills with ability to demonstrate confidence, professionalism and empathy in all platforms, both internally and externally

 

Preferred Experience and Skills:

  • Prior startup experience
  • Prior onboarding / account management / customer success experience
  • Salesforce experience
  • Project management skills

 

FiveStars provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FiveStars complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Salary is negotiable.

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Confirmed 6 hours ago. Posted 30+ days ago.

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