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Bilingual Customer Service Representative –Spanish-English

Breaking News: TTEC obtained the “Best Workplaces 2022” recognition from CompuTrabajo, the employment leader in Mexico.

New $15000 MXN bonus if you are hired to our Premium campaign working on site.*

Applies only for the new hires.

$5000 MXN at the 5 weeks mark, when the new hire graduates from training. 

$5000 MXN upon graduation from nesting.

$5000 MXN after 4 continuous weeks of production.

  • Requires the highest written and spoken English level. Quantity before taxes.

Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – English-Spanish working in Mexico City, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll

  • Answer incoming communications from customers 
  • Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

  • Advanced English and Spanish both written and spoken
  • Open availability to work any shift, including evenings and weekends
  • Ability to navigate through several web applications simultaneously (multitask) 
  • Competency using Microsoft Windows
  • Live in Mexico City or its surroundings – that’s perfect. 

What You Can Expect

  • Supportive of your career and professional development 
  • An inclusive culture and community minded organization where giving back is encouraged 
  • A global team of curious lifelong learners guided by our company values 
  • Base wage up to 17,000 MXN plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role 

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#ttecmexico

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Confirmed 16 hours ago. Posted 30+ days ago.

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