About the Role
The Director of Consumer Operations for Mobility, ANZ will spearhead strategies to grow and retain Riders across Australia and NZ (ANZ). Riders are central to our business, and we need a leader who can drive immediate growth while delivering sustainable competitive advantages for the long run.
We’re looking for someone who can set a vision and solve problems from 30,000 feet as well as dive deep into the details with the ANZ Consumer Operations team (approximately 15 FTEs). This team spans Core consumer Operations (Growth, Engagement, and lifecycle manager), Airport & High-Value Experiences (managing key Airport partners and a large suite of value-add products like Uber Comfort Electric and Uber Max), and our Growth Bets team (experimenting and growing new products like Uber Teen and Uber Pool). The ideal candidate will have a track record of building and leading successful teams, and ensure that the team is focused on the right work to deliver the broader strategic priorities of the organization.
The individual in this role will also be a key member of the Mobility Leadership Team, bringing customer empathy and obsession, operational excellence, and data-driven decision-making to the whole of business problems.
Finally, this role will work across many functions and teams in ANZ and APAC, closely collaborating with Product teams in Uber HQ in San Francisco, as well as with many other global counterparts.
About the Team
At ANZ Mobility, we love to #GoGetIt and we are often at the forefront of cracking new problems for Uber. This means you’ll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high-value customers, building a more sustainable future for mobility, or discovering the best way to increase rider engagement through our Membership program. This isn’t about cutting and pasting from a playbook - it’s about writing the playbook.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.