Tesla

What to Expect

Responsibilities:

• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

What You’ll Do

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

What You’ll Bring

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

• Employee Stock Purchase Plan (ESPP)
• Comprehensive Medical Coverage
• Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
• Employee Vehicle Purchase Program
• Employee Welfare Committee
• Employee Merchandise Discounts
• Celebratory Gifts for Special Occasions
• Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：

• 員工認股計劃（ESPP)
• 團體醫療保險
• 全球員工協助方案 (EAP) 和協助資源
• 員工購車計劃
• 職工福利委員會
• Eshop精品員工優惠
• 特殊場合的慶祝禮物
• 員工推薦計劃

本公司保留更改福利項目的權利。

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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