C4 Technical Services

Senior Salesforce Business Analyst

Location: Ideally MN but open to Remote

Job Summary: We are looking for a skilled and experienced Salesforce Business Analyst to join our team. 

Key Responsibilities:

Requirement Gathering and Analysis:

• Collaborate with healthcare stakeholders to understand and document business processes, requirements, and objectives.
• Conduct detailed analysis of business needs and translate them into functional and technical specifications for Salesforce Health Cloud.

Solution Design and Implementation:

• Create process flows, wireframes, and use cases to communicate design concepts to stakeholders.
• Assist in configuring Salesforce objects, workflows, validation rules, and automation processes to meet business needs.
• Work with Salesforce administrators and developers to design and implement customized solutions within Salesforce Health Cloud

Project Management and Collaboration:

• Participate in project planning, execution, and delivery for Salesforce Health Cloud initiatives.
• Facilitate cross-functional meetings and workshops to gather requirements and provide updates on project status.
• Collaborate with IT, clinical, and administrative teams to ensure alignment and successful implementation of solutions

Testing and Quality Assurance:

• Develop test plans, test cases, and conduct testing to ensure solutions meet business requirements and are free of defects.
• Work with end-users to perform user acceptance testing (UAT) and gather feedback for continuous improvement

Training and Support:

• Provide training and support to end-users, ensuring they are proficient in using Salesforce Health Cloud.
• Develop training materials, user guides, and documentation to facilitate user adoption

Continuous Improvement:

• Stay updated on Salesforce releases, Health Cloud features, and industry best practices to continuously improve solutions.
• Identify opportunities for process optimization and system enhancements.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Technology, Healthcare Management, or a related field. Advanced degree preferred.
• Experience:
• Minimum of 7 years of experience as a Business Analyst, preferably in the healthcare industry.

Preferred Qualifications:

• Experience with other Salesforce clouds such as Sales Cloud, Service Cloud, or Community Cloud.
• Knowledge of healthcare industry trends and challenges.
• Project management experience and familiarity with Agile methodologies.

#DICE

jpeter@c4techservices.com