IT HR Lead Business Analyst I

The Boston Consulting Group


Position Summary

The IT HR Lead Business Analyst is a position within BCG's Business Systems Group (BSG). The role of the BSG includes developing and enhancing applications, as well as integrating and configuring custom and third party applications used by the Global HR, Finance, Marketing and Legal functions. The BSG supports the Global Leadership team and end users by partnering in the delivery of enabling technologies, innovative technical solutions, change management efforts, and providing data to help run the business.

The IT HR Lead Business Analyst will join a dynamic global matrix-ed team with primary responsibility for the design, configuration, deployment and support of BCG's global Consulting employee satisfaction application (PTO – Predictability, Teaming and Open Communications). The Lead Analyst will serve as the key liaison with the Global PTO team, application vendor and internal development team to manage ongoing enhancements and change requests related to system development lifecycle - requirements, configuration, testing, documentation, end user training, and application support.  The Lead Analyst must be able to set direction for his/her own work area, seeking input and guidance from the IT HR Senior Manager, only as needed.  This person will ultimately become a subject matter expert on whom stakeholders and application vendors can rely for input and guidance to resolve their system and related process challenges.
The ideal candidate is someone who works independently and effectively with Global stakeholders, and internal and external teams with minimal guidance from leadership, but who can easily identify when to escalate and make others aware of decisions, or seek input. The person who will be best suited to this role will demonstrate good judgment, be willing to take calculated risks, build a strong network to engage in solving complex problems, and thrive on the challenge of switching gears across multiple activities simultaneously.
To be successful, this individual must have a sense of urgency in task execution, be well organized, and be interested in meeting high expectations while working in a very rewarding environment offering exceptional opportunities for learning and growth.

Job ID


Company Information

The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest value opportunities, address their most critical challenges, and transform their enterprises. BCG was founded in 1963 and is a privately owned firm with more than 14,000 employees across 85 offices in 48 countries. Integrity, respect for the individual, delivering value, and making an impact on society are just some of BCG's core values. BCG's commitment to both our clients' success and our own standards is what sets BCG apart as a world-class professional services organization. Join BCG - start your career at a company that is consistently ranked as the leader in its field, and is acknowledged as one of the best places to work.

Employee Type


Basic Job Requirements

  • Bachelor of Arts or Science degree, or equivalent, in a related field
  • Minimum of 7 years of experience supporting systems in an analyst role; working with SaaS cloud based products is required
  • Proven experience in working with Sr. Stakeholder for requirements definition; including documenting both business and systems requirements for SaaS based applications
  • Technical aptitude to independently lead calls and translate functional needs into technical specifications with third party vendors and internal technical SMEs
  • Consistent attention to detail, analytical acumen, intellectual curiosity, proven work ethic; strong problem solving and critical thinking
  • Experience working with global virtual teams is required.  May need to shift working hours to accommodate work with global team members
  • Testing and user support experience required
  • Advanced Proficiency with Microsoft Excel, Access, PowerPoint and some wire framing tools is preferred
  • Experience with Business Objects or SSRS reporting and hands on SQL knowledge is preferred
  • Proficiency in speaking, writing, reading, and presenting in English is required
  • Minimal travel, < 15%, expected

Key Competencies

Technical and functional expertise

  • Expertise in working with Sr. Leadership to eliciting and documenting system requirements
  • Ability to develop a detailed understanding of system functionality in order to serve as a subject matter expert for multiple applications within the team
  • Expertise in testing practices

Problem solving, analytical skills and decision making

  • Demonstrates advanced problem solving within expertise
  • Can clearly define and propose solutions/options
  • Considers broader impact of problems/solutions, including downstream impacts to other systems and processes

Work management, organization and planning

  • Able to define and execute multiple tasks or more complex tasks with timely, high quality results
  • Ability to work professionally and prioritize tasks independently in a fast paced and high demand environment.
  • Ability to work independently, demonstrating diligence, attention to detail, and technical intuition

Interpersonal and Teaming

  • Works positively and collaboratively with others in a team-focused environment
  • Proactively seeks opportunities to assist others
  • Displays flexibility in managing conflict and competing priorities

Customer and business focus

  • Actively monitors and resolves issues efficiently and promptly.
  • Engages customers proactively to address questions and resolve issues
  • Ability to view and explain issues from customers’ perspective
  • Ability to clearly explain details and concepts to all levels (users, technical teams and Senior Level mgmt.)
  • Ability to prepare and present materials to Senior-level audiences

Job Type

Full time

Non-discrimination Statement

The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor




New Delhi


Information Technology

Job Responsibilities

The IT HR Lead Business Analyst I will provide project and operational guidance in support of the PTO application road-map. The Analyst will be asked to:

  • Establish strong relationships with key HR and business SMEs to understand, define and deliver analysis to support business initiatives and projects and become the PTO Techno/Functional SME
  • Liaise with PTO functional stakeholders to maintain, prioritize, document, and test enhancements
  • Build a strong relationship and open communication with application vendor and leadership to manage and coordinate changes and enhancements
  • support the Service Owner in developing measurable quality improvements for the PTO offering
  • Lead requirements, design and configuration workshops for change/implementation projects as well as run/enhancement projects
  • Create clear and comprehensive specifications for application modifications and new functionality additions using wire frames and visual aids where feasible
  • Understand the PTO data model and become proficient in defining requirements for standard and ad-hoc reporting for end 
  • users and understanding the connections and inter-dependencies of this data to other systems
  • Develop and execute comprehensive test plans to ensure the quality of applications prior to deployment
  • Assist with building change management and training plans for any new system implementations, and provide post-implementation support for users
  • Manage and implement application configurations and/or administrative setup configurations as required
  • Seek ways to improve internal processes and work with team members at varying levels in the organization to implement these process improvements 

Job Title

IT HR Lead Business Analyst I

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Confirmed 22 hours ago. Posted 30+ days ago.

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