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DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

ADMINISTRATIVE ASSISTANT 2

Job Location:

Division of Child Care (DCC)

1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:

Salary: $35,000 - $39,520 

Grade: 15

Closing Date: March 29, 2024

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Child Care (DCC) is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 2 with the Operations Support Administration. This position provides administrative support to Division of Child Care Leadership and Administrative staff at the area of assignment, as well as for Division of Child Care staff state-wide, as required; performs a variety of administrative tasks including research, special projects, client assistance. This position answers calls from outside stakeholders and provides guidance on a variety of processes critical to the division’s mission; researches and reconciles payments between the payment system and billing forms; assists with making payments to clients whenever the need arises; maintains office files, reviews documents for completeness.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

  • Answers critical phone calls from clients and providers, providing guidance on payments, billings, and associated forms, ensuring timely communication with outside stakeholders to stay within timeliness guidelines.
  • Researches and reconciles billing in shared inbox and payment system to determine status of payments, and updates the affected parties in a timely manner.
  • Files paper and electronic records for the payment processing unit, ensuring compliance with record keeping statutes.
  • Assists with making payments in the payment system when needed.
  • Opens, date stamps, determines/executes distribution of mail, except correspondence marked "Confidential" for Division of Child Care staff; determines/executes distribution of mail that is not for Division of Child Care staff.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Office procedures and practices
  • Methods and procedures for researching files to obtain specific information
  • Business English, spelling and mathematics.
  • Style and format of business correspondence, reports, and memos
  • Office policies and procedures sufficient to perform limited discretionary tasks.
  • Positive, results-oriented customer service techniques.

Skill in:

  • Operating a computer
  • Creating and typing business correspondence in response to internal/external requests.
  • Collecting and organizing data.
  • Screening and routing incoming correspondence and requests.
  • Working with diverse staff and the public using appropriate professionalism and problem solving techniques
  • Adhering to boundaries of confidentiality.

Ability to:

  • Perform varied administrative tasks.
  • Research files
  • Perform mathematical calculations.
  • Collect and organize data.
  • Working with staff and the public using appropriate professionalism and problem solving techniques.
  • Defuse potentially hostile situations.
  • Prioritize projects.
  • Exercise initiative during slow work periods.
  • Communicate effectively both verbally and in writing.
  • Use a personal computer.
  • Work with confidential information.

Selective Preference(s):

The ideal candidate for this position will have:

  • Two years responsible administrative experience
  • Bilingual in English and Spanish preferred

Pre-Employment Requirements:

  • If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

  • Affordable medical, dental, life, and short-term disability insurance plans
  • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  • 10 paid holidays per year
  • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  • Sick time accrued at 3.70 hours bi-weekly
  • Deferred compensation plan
  • Wellness plans
  • Tuition Reimbursement
  • Stipend Opportunities
  • Infant at Work Program
  • Rideshare and Public Transit Subsidy
  • Career Advancement & Employee Development Opportunities
  • Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Devon Pichon at (602) 743-1490 or dpichon@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-8900. Requests should be made as early as possible to allow time to arrange the accommodation.

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