Operations Analyst, SAP Support

Ralph Lauren

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OPERATIONS ANALYST, SAP SUPPORT - 5506934 Greensboro, NC

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.

Ralph Lauren Corporation seeks an experienced technical business professional to lead and deliver process improvement initiatives that drive operational efficiency within Order to Cash functions.   

 

This business functional role reports direct to the Sr Manager, Wholesale Services Business Support.   Ralph Lauren Wholesale Services is responsible for managing post market through delivery functions for a multi-billion dollar portfolio of brands.

  

The ideal candidate will be a proactive and innovative technical business professional that has a high degree of analytical proficiency and integrity.  This position requires good foundational knowledge and hands-on experience working with Order to Cash processes within SAP AFS along with a good understanding of SAP iDocs, EDI standards along with a firm understanding of Wholesale Consumer Goods and Retail concepts. Candidates with a proven history of proactively driving continuous improvement initiatives and exceeding service level agreements are preferred.

 

The Operations Analyst, SAP Support provides day to day operational support as required within Wholesale Services with a mindset of continuous improvement.

 

 

KEY RESPONSIBILITIES:

 

  • Develops and maintains a deep end to end understanding of Ralph Lauren Order to Cash business and system processes and provides support for or leads process improvement initiatives.

  • Provides subject matter expertise and process analysis for operational change improvement initiatives.

  • Leads discussions with business partners to analyze existing or define new processes that deliver increased operational efficiency and value to the organization.

  • Translates opportunities into detailed business requirements with traceability through the change management lifecycle. 

  • Defines and leads user acceptance test efforts with the change management lifecycle.

  • Provides day to day operational SAP support for Wholesale Services Account Management teams to ensure timely resolution for support requests.

  • Maintains timely and clear communication from problem identification through resolution to appropriate areas within the organization.

  • Provides recommendations and implements procedures that are appropriate to ensure the support issues do not reoccur and/or are manageable.

  • Provides day to day support for handling of SAP iDoc and EDI transaction exceptions.

  • Provides support for the maintenance of Order to Cash master data.

  • Establishes and maintains strong business partnerships across functional areas to promote collaboration, teamwork, and organizational alignment to include sharing of best practices.

Requirements:

  • Four year degree in Business Administration, Information Systems or equivalent work experience within the consumer goods industry in a Business Analyst, Technical Analyst, or Business Consultant role is required.

  • Demonstrated knowledge of Wholesale, Retail, Distribution, Manufacturing, and Finance concepts and business processes.

  • 2-4 years of demonstrated hands-on SAP-AFS experience in a Business Support or Technical Analyst role.

  • Demonstrated experience as a Business Analyst defining business case, business requirements and testing requirements.

  • Working technical knowledge of EDI concepts – value added networks, EDI trading partnerships, VICS standards, and EDI mapping techniques is a plus.

  • Working knowledge of PKMS WMS, Trustedlink EDI, and Winshuttle is a plus.

  • Demonstrated ability to meet deadlines and surpass qualitative goals and objectives.

  • Ability to work within a diverse team environment with demonstrated ability to meet deadlines for key corporate initiatives.

  • Excellent communication and presentation skills, both verbal and written, along with the ability to influence and demonstrate confidence in communication with senior level management.

 

Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.

 
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Confirmed 15 hours ago. Posted 27 days ago.

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