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Job Title: Application Support

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

Structured hybrid role: 

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

The Application Support Analyst will perform a critical role in Application Support and Service Management for the new Amazon Co-branded Credit Card Partnership with responsibility to ensure stability, continuity and availability and technical support of applications. Responsible for meeting contract obligations including SLAs with accelerated technical resolution of incidents and 24/7 operations including but not limited to: Incident resolution, Change Management, Problem management, post Incident reviews, root cause analysis, improvement and remediation plans, Application Maintenance, patching, certificate management, technical analysis on acceptance criteria for production readiness and supporting changes, best in class Monitoring and Alerting configuration with detection and escalation and automation.

What will you be doing?

  • The Application Support Analyst will perform a critical role in Application Support and Service Management with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated users queries.
  • Ownership and prioritisation of individual Incidents and ensuring the delivery of solutions in line with the Service Level agreements to deadlines and quality standards, providing regular update to key stakeholders at all levels
  • Major Incident Management support
  • Provide 24/7 cover and support on rota, providing expertise and specialised system knowledge to allow resolution of key incidents outside of business hours
  • Identify proactive remedial strategies to prevent future problems and to improve the quality of delivered software.
  • Change Management ensuring smooth transition into production holding the line to ensure service and support readiness
  • Identifying and raising risks
  • Responsible for ensuring the incident lifecycle is completed through to problem record, completing analysis and working with L3/Developers to drive resolution 
  • Proactive and reactive monitoring and alerting and enhancements
  • Own and contribute to individual Service Improvement items including incident reduction and automation
  • The delivery of documentation to agreed standards, on time and error free 

What we’re looking for:

  • Previous experience working in a live application support role and/or ITIL environment
  • Strong time management and organisational skills
  • Logical, analytical approach to problem solving
  • Hands-on and should be able to work independently and if required guide team members
  • Flexible approach and ability to work under pressure
  • Communicates clearly and concisely, using appropriate level of detail, terminology and style and able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake
  • Creates and owns a logical plan, realistic estimates and schedule for any activity 
  • Can identify potential risks and benefits of emerging technologies
  • Hands on experience with Unix/Linux commands and scripts
  • Experience managing a Unix/Linux based environment and hosted Applications
  • Hands on experience with SQL and/or Oracle scripting
  • Experience of API support
  • Basic understanding of tools like Jenkins, Chef and other deployment tools 
  • Knowledge of automation tool and scripting languages.

Skills that will help you in the role:

  • Openshift 
  • Scripting languages
  • Cloud based technologies
  • aPaaS
  • ELK, Kibana, AppDynamics, ESaaS
  • ITIL v3 or above foundation certified

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

#Software Engineering

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Confirmed 11 hours ago. Posted 30+ days ago.

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