Closing Support Associate

Capital One

West Creek 8 (12080), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Closing Support Associate

The Closing Support Associate is an experienced, qualified individual who is responsible for accurately booking and funding U.S. Small Business Administration (“SBA”) loans, reviewing loan documents, and assisting in various tasks that support the loan closing process, while providing an exceptional customer experience.

General Responsibilities:

  • Apply job knowledge and documentation expertise to a diverse array of complex commercial SBA loans.
  • Conduct lien searches and related due diligence tasks to determine appropriate actions to resolve outstanding lien issues and deliver lien documents to designated vendors.
  • Order appraisals, environmental and other third party documents to ensure conformity with bank and/or SOP standards.
  • Accurately book and fund loans in a timely fashion.
  • Assist in identifying and clearing any exceptions within the appropriate time periods.
  • Process Good Faith Deposit Refunds.
  • Assist in providing documentation for various audits.
  • Interact with underwriters, relationship managers, customers, agent banks, attorneys, and insurance agents to ensure all Bank and SBA closing conditions are met.
  • Manage a complex workload that includes multiple tasks and conflicting priorities.
  • Remain current on all pending and proposed regulatory changes affecting compliance and attend seminars and workshops covering regulatory and compliance issues.
  • Assist in various other tasks as needed by the SBA Department.
  • Serve as a training resource for less experienced associates in the department.

General Qualifications:

  • High School Diploma, GED or Equivalent Certification or military experience 
  • At least 2 years of banking, or financial services experience
  • At least 2 years of Commercial and/or government guaranteed experience in loan administration and documentation
  • At least 2 years recent customer service experience in a consumer, mortgage, SBA or commercial lending support role 
  • At least 3 years of experience with lending processes, loan principles and terminology related to banking laws and regulations, as they pertain to loan disclosures and requirements.
  • At least 3 years of experience with consumer, commercial or SBA loan documentation, collateral perfection, title insurance, UCC filing, compliance requirements, lending policies and procedures, and loan/funding terminology.
  • An equivalent combination of education, training, commercial loan processing, documentation, and/or paralegal experience may be considered.

Preferred Qualifications:

  • Associates Degree or higher in Accounting and/or Finance, supplemented with Business Management courses or paralegal certification
  • 5+ years of banking and financial services experience
  • 5+ years of Commercial and/or government guaranteed experience in loan administration and documentation
  • 5+ years of customer service experience in a consumer, mortgage, government guaranteed or commercial lending support role

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Read Full DescriptionHide Full Description
Confirmed 5 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles