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When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

As the Associate Director of Application Support, you will oversee multiple teams that focus on end-user production support for the applications used by Global Sourcing, Supply Chain and Sustainability. This is done by creating and driving processes for identifying, evaluating and prioritizing solution innovations and improvements, as well as ensuring their timely execution.

Your role requires extensive partnering within Global Supply Chain, Sourcing and Sustainability along with GTS and solution providers offering cloud-based software, 3rd party developers and a variety of stakeholder groups across Verizon. You lead multiple Senior Managers teams. This position is a strategic role and is the catalyst for driving continuous improvement on supply chain processes and solutions. Responsibilities include organizational leadership, project management, business process subject matter expertise to implement solutions, data quality management, business acceptance testing, delivery of training programs, and communication of the improvement initiatives.

This is a high impact, highly visible, multi-business/multi-region position in the Global Supply Chain organization. You are a key member of a leading-edge team responsible for initiating and executing strategic efforts across Verizon’s Global Supply Chain, Sourcing and Sustainability organization. 

This role will be responsible for

  • Providing direction and guidance on end-user reported issue from problem identification to final resolution. 
  • Collaborating and driving transformation efforts for diverse range of complex initiatives, driving art of possible discussions across Global Supply Chain, Sourcing and Sustainability.
  • Creating self serving, self sufficient teams of business process and support personnel.
  • Leading the execution of the transformational improvements and proactively identifying dependencies, technical or business related, assist the team on finding solutions for obstacles to meet committed deliverables, provide process and application expertise, plan and guide division of work across team members.

Utilizing business process insight and application knowledge:

  • Completing regular strategic assessment of Verizon’s end-to-end Supply Chain, Sourcing and Sustainability operations and analytical tools, identifying opportunities, disconnects and gaps.
  • Working with all stakeholder directors and Global Technology Services counterparts to set objectives for technology improvements in alignment with organizational and business unit strategies and objectives.
  • Building a culture of highly motivated team members that are focused on speed and agility resulting in customer satisfaction through innovation and silo busting. 
  • Developing talent, mentor and coach teams to drive continuous growth and improvement with focus on reducing time to market on our strategic goals, understanding business criticality, and removing complexity.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or relevant work experience.
  • Significant experience within a similar role.
  • Experience in Supply Chain, Sourcing and/or Sustainability operations.
  • Experience with process design, reviews and improvement strategies.
  • Experience with direct people management, including leadership of diverse global teams.
  • Proven experience building deep relationships and driving strong collaboration with IT and across other lines of business.

Even better if you have one or more of the following:

  • Master’s degree.
  • Strong executive presence, with proactive sense of ownership and a keen eye to look ahead, plan and execute.
  • Proven experience in leading complex projects by bringing together the right perspectives, identifying roadblocks and integrating feedback from clients and team members.
  • Excellent organizational, interpersonal, communication, negotiation, and operations skills.
  • Experience in direct people management.
  • Experience in supporting SAP tool suites (S4 HANA, Ariba, IBP, MDG).
  • Experience using Google G-Suite Applications and Microsoft Office Applications.
  • Ability to meet deadlines and manage multiple projects with frequent interruptions.
  • Proven ability to lead and motivate others.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

37.5

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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Confirmed 9 hours ago. Posted 17 days ago.

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