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Role Title: Director – UK Pension Member Operations

Location: London, UK

What will you be doing:

The role sits within the Pensions and Benefits team and provides the opportunity to become part of a highly effective in-house pensions executive team, comprising a mixture of experienced pension professionals, dedicated to following best practice in all areas, for the benefit of pension plan members and Barclays.

In the UK, Barclays has a legacy trust based Defined Benefit (DB) pension plan, called the Barclays Bank UK Retirement Fund (UKRF), with over 200,000 members and in excess of £25bn of assets including £2bn in Defined Contribution (DC) assets. The UKRF is overseen by an independent non-executive Trustee Board.

The role holder will support the UKRF CEO with effective governance and management of stakeholders working with the internal Pensions and Barclays functions, the Third Party Administrator and external advisers to ensure excellence in all areas. This will include both BAU, strategic and regulatory project activity.The role holder will lead development and oversight of the UKRF operational and engagement strategies and the management and engagement of the Third Party Administrator, other operational suppliers and advisers.

The role is part of the senior leadership team supporting the UKRF Trustee and involves regular interaction with both the Trustee Board and other senior Barclays stakeholders. The role will require travel to London on a monthly basis to attend Trustee Board and committee meetings.

Key Accountabilities

  • Lead on strategic development and oversight of implementation of all aspects of the UKRF operational strategy for pension fund members including 3rd party outsourced pension administration, member engagement and communications strategy for DB and DC members.
  • Lead development, oversight, implementation and ongoing management of a member engagement strategy (including digital journeys and use of public website) and corresponding engagement model designed to enhance the engagement and support offered to UKRF members throughout their membership.
  • Accountable executive for the third party pension administrator (on behalf of the UKRF Trustee), including service provision and monitoring, implementation of Trustee strategy for member experience, operational related legislative compliance, regular reporting and commercial terms negotiations.
  • Accountable for a UKRF Trustee sub-committee including development of the strategic forward agenda and delivery of meeting papers, supported by the Scheme Secretary and working closely with the Trustee sub-committee Chair.
  • Management of strategic, operational and regulatory project activity across the pension fund as required; defining scope, resources, benefits and ensuring the timely implementation of projects.
  • Responsible for member complaints, disputes, management of issue resolution and rectification.

Stakeholder Management and Leadership

  • Member of the Trustee senior leadership team and other decision-making committees covering all aspects of delegated UK pension activity including DB and DC governance, finance, funding, risk, operations, administration and investment.
  • Professional self-confidence and integrity together with experience of managing internal stakeholders and external consultants.
  • Highly developed influencing skills, a natural ability to build, maintain and manage complex relationships to achieve outcomes.
  • Effective collaboration and partnership with other team Directors and across other HR teams to deliver excellence to stakeholders, Barclays employees and pension scheme members.
  • People management - including responsible for performance management and talent development, and being on-site lead in Glasgow for the pensions team (approx. 6 roles).

What we’re looking for:

  • Extensive experience of working in a communications role within an occupational pension scheme environment.
  • Significant technical understanding of managing the operations of a UK hybrid occupational pension scheme.
  • Relevant professional qualifications, e.g. APMI, FIA (or equivalent)
  • Knowledge and application of UK pensions legislation and up to date awareness of current pension industry initiatives and developments relevant to occupational pensions schemes.

Skills that will help you in your role:

  • Experience of working with or in a Third Party Administrator.
  • Experience of assessing and interpreting complex and detailed regulatory for UK pension schemes, best practice and policy changes and apply, consider operational aspects in implementation.
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Confirmed 17 hours ago. Posted a day ago.

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