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Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Service Center Manager, you will manage the performance, operations, and profitability of the Newcastle, Delaware Service Center by providing leadership and direction to a team of skilled Technicians and Support staff. You will also develop strategies that maintain a high standard of quality and safety through leadership and developmental coaching to motivate and sustains a high level of employee performance and customer service.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Strategy and Operational Effectiveness:

  • Oversee strategic, operational, and administrative programs, projects and services to aid in the Service Center’s profitability.
  • Establish and execute short and long-range organizational goals, objectives, plans, and policies to increase service quality and standards.
  • Provide recommendations of new or modified policies and practices that support a million-dollar loaner equipment inventory program for customers.
  • Maintain appropriate levels of goods and services to meet optimal operation of the Center.

2. Training and Communication: 

  • Design, coordinate and implement training programs and its components to improve knowledge and support staff development.
  • Provide day-to-day leadership to various professional, technical and administrative personnel engaged in customer repairs and specific project activities.
  • Create an outstanding customer service experience for existing and newly onboarded customers.
  • Communicate with various internal teams and Sales to resolve customer concerns, warranty claims, and product improvements.

3. Continuous Improvement: 

  • Assist team with problem-solving to resolve equipment deficiencies and respond to customer repairs in a timely manner.
  • Analyze, design, document and implement internal reporting systems to increase overall efficiency, productivity and effectiveness of the repair operation and part sales processes.
  • Participate in other duties as assigned that relate to the overall performance of the Service Center

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

  • Basic electrical and mechanical aptitude.
  • Experience working with CRM and ERP systems.
  • Five years’ experience supervising technical staff.

Preferred Experience, Knowledge, Skills, and Abilities

  • Bachelor’s degree, or related military experience in a technical field.
  • Proven experience in the CCTV pipeline inspection industry.
  • Experience in the Customer Service field is a plus.
  • Experience in direct supervision of a team is recommended and/or functional oversight of a Service Center or department
  • Computer use proficiency. Proficiency in Microsoft Word & Excel is required.)
  • Must be able to communicate objectives clearly and translate plans into action
  • Must be able to prioritize requests from many sources
  • The ability to work across cross-functional lines and achieve beneficial change
  • Conflict resolution abilities with a positive attitude

Education & Certifications

  • Associate degree, or related military experience in a technical field.

Travel & Working Environment

  • Onsite, 8:00am – 5:00pm, Monday – Friday.
  • Light lifting and handling of equipment that has been exposed to the sewer and storm pip environment.
  • Supervisor of Electro-mechanical technicians and administrative support staff.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. 

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs 

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. 

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

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Confirmed 4 hours ago. Posted 30+ days ago.

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