As an increasing number of customers move their critical systems to the cloud, we are in need of high-powered technical leaders to help AWS customers navigate the operational challenges of cloud computing.
As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your Enterprise On-Ramp (EOP) customers, and as well as support designated ES TAMs through a shared TAM delivery model. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s EOP customers workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.
In this role, you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with our EOP customers as well as lead automation initiative to bring efficiency into delivery mechanisms. You must possess operations and customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should have demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
This role requires an estimated 25% travel
We are open to hiring candidates to work out of one of the following locations:
Bangalore, IND | Gurugram, HR, IND