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Build the future of data. Join the Snowflake team.

This Senior Technical Content Developer - Support role will be responsible for designing and developing product and process training for internal Technical Support audiences. This role will focus on all phases of the training design and development cycle (analysis, design, development, delivery, and evaluation) and requires strong project management skills. This role will play a pivotal part in Snowflake's overall Support learning strategy, contributing to the effective development of Support employees technical and customer service skills.

RESPONSIBILITIES:

  • Design and develop innovative learning solutions applying adult learning principles and systematic instructional design to create content that fits the learner's needs ensuring performance-based learning outcomes (includes online, classroom, virtual instructor-led training, and blended learning content).
  • Lead the creation and distribution of internal technical courseware at Snowflake, including developing exercises, tutorials, job aids, assessments, and other learning methods, including social or connected learning strategies and multimedia-based assets.
  • Develop hands-on labs, data generators, and grading applications; build and maintain lab server environments.
  • Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our partners, customers, and employees to develop internal training.
  • Translate complex technical concepts and components into accurate and impactful visual aids.
  • Scope internal training development projects, estimate the time required accurately, manage and report on progress, and employ leadership skills to drive projects to successful completion aligned with plans.
  • Manage multiple concurrent projects and consult widely across organizations to determine objectives; locate all information needed to develop courses; when obstacles arise, communicate promptly.
  • Utilize subject matter expert time efficiently after first pursuing answers independently; build solid relationships with colleagues across organizations.
  • Ensure learning and performance objectives are practical and tailored to the learner and that the training materials meet performance objectives.

PREFERRED EXPERIENCE:

  • Minimum of a bachelor's degree or equivalent experience in Computer Science, Data Systems, Technical Communication or Technical Training
  • 8+ years of training curriculum design and development experience (including designing technical training for various modalities such as hands-on labs, eLearning, videos, ILTs, etc.).
  • Ability to conduct Train the Trainer sessions for Instructor-Led training content
  • Over 3 years of hands-on experience with major cloud provider services (AWS, Azure, GCP), and in SQL programming, and database systems.
  • Proficient in core concepts like Cloud Deployment, Infrastructure, system architecture, Linux CLI, computer networking, and distributed systems.
  • Knowledge of data-driven technologies, including Database/SQL, ETL, data pipeline, Snowflake, AI, and ML.
  • Direct experience with instructional design models such as ADDIE, Bloom, Gagne, SAM, etc.
  • Professional experience using elearning software (Articulate, Captivate, or similar) and LMS (Cornerstone, Workday, or similar).
  • Demonstrated hands-on experience of elearning and video editing tools, such as Articulate, Captivate, Camtasia, Final Cut, Adobe Premiere, and After Effects, 
  • Strong verbal and written communication skills, including skills in collaborating with subject matter experts and managers to help design and develop training.
  • High aptitude for managing and solving tactical issues.
  • Outstanding problem-solver, negotiator, diversity advocate, and relationship-builder.
  • Able to grasp and convey the highly technical subject matter. Certification from AWS, Snowflake, or other cloud vendors preferred
  • Excellent time management skills with the ability to coordinate and prioritize effectively.
  • Able to work in a dynamic, ever-changing environment with a sense of urgency.
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Confirmed 10 hours ago. Posted 30+ days ago.

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