Description
APEX FUND SERVICES (India) IS CURRENTLY HIRING
Service Desk Manager (Shift Manager)
Corporate Title:
Location: Mumbai, India
About Apex
The Apex Group is a global financial services provider with 13,000 staff across 40+ offices globally. We look to recruit bright, articulate, and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.
Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.
The Role:
The Service Desk Manager is responsible for managing the first and second-line technical support for all departmental IT applications and services across sites, including end user computing.
To manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements. The Service Desk manager will be accountable for the effective and efficient operation of the Apex’s Service Desk function, including people, process. The role will report to the Global Service Desk Manager.
Key Duties and Responsibilities
Experience/Knowledge/Skills
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made based on skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/
If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results.
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