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Description

Position at Cash America Pawn

HIRING EVENT 

APRIL 10th, 2024 

10AM to 3PM | 10+ Positions Available

We will have District Managers on-site to interview and make an offer to qualified applicants, ON THE SPOT! Interview today and work as early as the following day!

Entry-Level and Experienced Retail Sales Associate (Pawnbroker) Pay Rate 

$13.00 to $16.00 

Experienced Assistant Store Manager Pay Rate 

$17.00 to $21.00 

All employees within this position will make an hourly base rate PLUS 2-8% commission on all transactions. Your commission will increase as you continue to build your customer base! 

An average ENTRY-LEVEL employee is making an additional $1.72 per hour in commission after 90 days of employment. That same employee can make an additional $3.20 per hour in commission after 6-months of employment. 

The hourly rate is based on previous skills and experience. Specific hourly rates will be discussed with the applicant if an offer of employment is provided. The FirstCash commission structure is designed to help you reach your financial goals. Your commission potential is UNLIMITED and UNCAPPED at FirstCash. The average numbers (stated above) are actual commission metrics for stores within Chattanooga marketplace. Individual results may vary based on your personal performance. The District Manager conducting your interview can provide specific store commission metrics for the store being offered. 

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FirstCash Benefits Package 

  • Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required).
  • Our Earned Wage Access* program is available to all employees on the second day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to five times in a monthly cycle. 
  • Auto enrollment to the FirstCash 401k** program after 6-months of employment
  • VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one-year of active employment and 2 weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, PTO/Vacation grant is adjusted in accordance with state/local municipality requirements).
  • SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-10) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
  • Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per semester) is available to full-time employees who meet minimum program requirements.
  • Employee discounts are available to all employees on the first day of active employment.
  • Access to the FirstCash Pet Insurance program
  • Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
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Retail Sales Associate Position Summary: 

We are seeking entry-level, full-time sales associate in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail side of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers, assists with customer inquiries and problem resolution. Associates will work with a wide variety of jewelry and general merchandise, to include tools, electronics, firearms (in FFL locations) and much more. 

The Full-Time Pawnbroker / Retail Sales Associate offers an hourly wage, PLUS employees earn commission based on productivity! The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualifications, and experience.

Responsibilities of a Full-Time Pawnbroker / Retail Sales Associate are: 

(This is a representative list of the general duties the Full-Time Pawnbroker / Retail Sales Associate position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.) 

  • Greets and interacts with all customers to develop a rapport to better help provide and recommend appropriate financial solutions.
  • Performs non-management open/close procedures.
  • Keeps sales floor clean, stocked and maintains display of merchandise.
  • Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
  • Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
  • Answers incoming calls per company standards
  • Effectively communicates to customers the legal aspects of the pawn and buy transactions.
  • Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
  • Partners with all employees to create a positive and memorable customer experience.
  • Successfully completes assigned training.
  • Other related duties, as assigned.

Minimum Requirements & Qualifications 

  • Must be willing and able to lift/carry up to 50 pounds. 
  • Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting. 
  • Ability to work with firearms and to become firearms certified.
  • Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas.
  • Minimum 18 years of age
  • High School Diploma, GED, or equivalent experience
  • Strong desire to work, serve customers, work with people, and be team oriented.
  • Ability to multi-task in a fast-paced environment
  • Ability to perform basic math calculations proficiently.
  • Cash handling experience preferred.
  • Should be able to work in multiple locations, as business needs dictate.
  • Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
  • Computer literate and able to operate Point of Sales (POS) system and common office machines.

Bilingual applicants are encouraged to apply! 

 

Commission Plan Information 

The employee commission / store bonus incentive plan is proprietary to FirstCash. An employee has the potential to earn 2-8%, based on the gross profit of personal performance. Active employees have six possible metrics in which commission can be earned. Additionally, employees have the potential to achieve commission payout multipliers of up to four-times, based on five specific store metrics. Applicants are provided more details regarding the commission / store bonus incentive plan during the interview process. 

 

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

OREGON STORE LOCATIONS ONLY: Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. 

  • Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required, restriction and fees apply. 
  • FirstCash 401K program is available to all employees 21-years of age (or older).
  • Maximum base payrate is derived by the applicant’s previous experience and skills sets applicable to the specific position needing to be filled. 

Assistant Store Manager Position Summary: 

We are seeking an Assistant Store Manager with a minimum of 6+ months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment! 

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business and target new customer acquisition. All employees work with a wide variety of jewelry and general merchandise, to include tools, electronics, firearms (*in FFL locations) and much more. 

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance! The successful Assistant Store Managers actual pay will be based on various factors, such as work location, qualifications and experience. 

Responsibilities of an Assistant Store Manager are: 

(This is a representative list of the general duties the Assistant Store Manager position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.) 

  • Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. 
  • Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
  • Recruit top talent, sourcing candidates through company-prescribed channels.
  • Opens and closes store, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
  • Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
  • Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
  • Evaluate store financial statements and drive profitability through communication and goal setting.
  • Ensure that operating standards meet or exceed FirstCash standards.
  • Monitor loan qualification and buy processes to ensure value and integrity of all loans issued. 
  • Complete assigned tasks and training for self-development as requested.
  • Communicate clearly to employees to ensure that they understand the store’s mission and profit objectives.
  • Remain up to date on product knowledge.
  • The Assistant Store Manager acts as manager on duty in the absence of Store Manager
  • Other related duties as assigned. 

Minimum Requirements & Qualifications 

  • Must be willing and able to lift/carry up to 50 pounds.
  • Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, and pushing, pulling, and lifting.
  • Demonstrated ability to effectively supervise others.
  • Ability to work with firearms and to become firearms certified.
  • Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
  • Minimum 18 years of age
  • High School Diploma, GED, or equivalent experience
  • Should be able to work in multiple locations, as business needs dictate.
  • Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
  • Assistant Store Managers will work 45+ hours a week. Hours worked are based on the needs to the business and not guaranteed.
  • Computer literate and able to operate Point of Sales (POS) system and common office machines.
  • Ability to multi-task in a fast-paced environment
  • Detailed oriented with strong organizational skills.
  • Analytical skills
  • Ability to work independently with minimal supervision
  • Excellent work ethic and strong business sense.

 

Commission Plan Information 

The employee commission / store bonus incentive plan is proprietary to FirstCash. An employee has the potential to earn 2-8%, based on the gross profit of personal performance. Active employees have six possible metrics in which commission can be earned. Additionally, employees have the potential to achieve commission payout multipliers of up to four-times, based on five specific store metrics. Assistant Store Managers can receive an additional bonus based on the overall store performance. Applicants are provided more details regarding the commission / store bonus incentive plan during the interview process. 

 

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

OREGON STORE LOCATIONS ONLY: Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. 

  • Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required, restriction and fees apply. 
  • FirstCash 401K program is available to all employees 21-years of age (or older).
  • Maximum base payrate is derived by the applicant’s previous experience and skills sets applicable to the specific position needing to be filled. 
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Confirmed 13 hours ago. Posted 9 days ago.

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