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What to Expect

At Tesla, our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do

  • Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings
  • Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
  • Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
  • Hold daily meetings with the team and one-to-ones sessions, outlining expectations and workload for the day ahead
  • Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
  • Possess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions, and data into our systems, finalizing invoicing and payment
  • Support in reviewing jobs that are planned for the day and week, and help ensure the parts inventory and planned jobs are harmonizing

What You’ll Bring

  • Proven ability to lead by example and be innovative with processes and efficiencies
  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  • Ability and desire to lead, trust and motivate your team, to engage and facilitate others to achieve and succeed
  • Able to communicate, read and write effectively in English and Dutch
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Must have and continue to maintain a valid driving license and safe driving record

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice

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Confirmed 16 hours ago. Posted 19 days ago.

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