Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services.
Key responsibilities include:
Requirements:
Overall Experience: Minimum 2+ Years Proficiency in SQL and Oracle.
Experience in working on various database systems.
Understanding of API web services.
Basic knowledge of Python (preferred but not mandatory).
Hands on with Support Ticketing Tools like Servicenow, Freshdesk, Zendesk etc.
Strong communication and interpersonal skills. Basic understanding of ITIL processes.
Experience working in customer support.
Shift Timing: Rotational Shift
Read Full Description