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Category Manager- Repairs- Chennai

Urban Company

Role & Team

Urban Company’s India business is divided into three large verticals with several core

categories within these verticals. Each category has a self-sustaining user offering and

supply pool and is led by a business head.

  • Beauty verticalo Salon for women :Skin-care services

o Salon for women: Hair, nails and make-up

o Men’s grooming

o Spa therapy for men and women

o Treatments

  • Home verticalo AC and appliance repair

o Cleaning and Pest control

o Electricians, Plumbers and Carpenters

o Painting

  • Products business

(LargelyB2Bsales)

o Beauty & spa products :Both OEM and private labels

o Water purifiers ,RO filters etc.

o Home solutions store

o Cleaning products

The category manager is accountable for onboarding the right quality supply to ensure

need is fulfilled with the right customer experience being delivered.

What you’ll do:

There are 3 major roles within this mandate–

  • Onboarding the right quality supply to ensure need is fulfilled with the right

customer experience being delivered.

  • Ensuring no breakage in daily operations in your city by building and retaining

high quality supply for the category

  • Implementing growth and quality improvement initiatives in sync with category

heads at central level

  • Improve partner experience to build along term supply

Owning above mandate will require you to do the following–● Building a strong bond with service professionals in your city-

  • Performing tight processes and SOPs in the city related to partner onboarding,

service quality improvement, etc.

  • Getting to the depth of understanding real issues on the ground related to

customer experience ,partner onboarding, etc. and so living the same in a

systematic manner

  • Apply communication and reasoning skills to onboard the right partners to the

UC platform

What we need:

  • Eager, committed to excellence and have a consistent track record of strong

performance

  • 1-2 years of work experience
  • Bachelor’s degree is mandatory
  • Ability to work in an environment that is fast paced, execution focused and is highly

focused on achieving desired outcomes.

  • Strong reasoning and communication skills
  • Proactive and results-oriented attitude

Folks you will work with:

At UC we believe that when you work with high performing team members ,it

encourages and motivates you to maximize your own potential. We are committed to

providing you with amazing colleagues who not only excel in what they dobut also

create an environment of trust, belongingness and safety. Here are some of the folks

you can expect to work and collaborate with:

  • Aditya Shrivastava-SVP(Repairs)
  • Salil Agarwal-VP(Painting)
  • Aayush Agarwal-VP(Repairs)
  • Arushi Arora-VP(Cleaning)
  • Rishav Jain -Business Head(Salon)

What can you expect:

  • Purpose led mission to transform life of partners while building a category

defining company

  • Empowering work environment with high ownership ,trust and opportunities to

learn and grow

  • A culture of mentorship ,collaboration and innovation
  • A technology first mindset
  • Employee benefits to meet all your well being needs
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Confirmed 11 hours ago. Posted 30+ days ago.

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