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Real Estate Technology Engineering Support Officer

Jones Lang LaSalle

Job Summary:

The Real Estate Technology Engineering Support Officer plays a vital role in providing technical support and assistance to real estate professionals, ensuring the smooth operation and utilization of technology platforms and systems within the Property & Asset Management Business Unit. This position requires a strong technical background, excellent problem-solving skills, and the ability to provide exceptional customer service to end-users.

Responsibilities:

1. Technical Support: Serve as the primary point of contact for end-users, providing prompt and effective technical support for any issues related to real estate technology platforms and systems.

2. Issue Resolution: Troubleshoot and resolve technology-related problems encountered by end-users, both via phone and remote access tools.

3. Incident Management: Log and track all reported issues and service requests, ensuring their timely resolution in accordance with service-level agreements.

4. End-User Training: Conduct training sessions and create user guides to enhance end-users' understanding of technology systems and promote user adoption.

5. System Maintenance: Perform routine maintenance tasks, including system upgrades, patches, and configurations to ensure system stability and security.

6. Documentation: Create and maintain documentation related to system configurations, processes, troubleshooting guides, and best practices.

7. Collaboration: Engage with cross-functional teams, including real estate professionals, technology vendors, and system administrators, to address complex technical issues and provide expert guidance.

8. Quality Assurance: Conduct regular system audits and performance tests to ensure data accuracy, system functionality, and adherence to security standards.

9. Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of technology systems, making recommendations for enhancement.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in technical support or a similar role, preferably within the real estate industry.
  • Strong understanding of real estate technology platforms and systems, including Property & Asset Management software.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues efficiently.
  • Customer-oriented mindset, with a strong commitment to providing exceptional service to end-users.
  • Knowledge of ITIL best practices and experience with incident management.
  • Proficiency in Microsoft Office Suite, database management, and remote support tools.
  • Familiarity with network infrastructure, cloud platforms, and cybersecurity principles.
  • Strong communication skills, with the ability to convey technical information clearly to non-technical users.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.

Location:

On-site –Bangkok, THA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Confirmed 17 hours ago. Posted a day ago.

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