Position reports directly to the Customer Services Team Lead, and acts as a coordinating link between the customer and all internal plant functions. The CSR is responsible for translating customer demand to purchasing, planning, certification, and logistics. Successful translation results in superior customer service while maintaining operational effectiveness.
The CSR responsibilities include: contract review, purchase contract entry, order change management, expediting, managing customer inventory through consignment or supplier managed inventory programs, using customer specified systems for demand and order management, quoting, coordination of new product qualifications, researching and issuing customer credits, recording and responding to customer complaints, negotiating product price and ‘extra’ charges with customers and salespeople in order to maximize profitability to the company. The CSR is responsible for the direct interface and support of planning/scheduling and quality to insure specifications and contractual requirements are met.