Bank of America has flagged the Operations Representative job as unavailable. Let’s keep looking.

Overview

Summary:

The Service Operations Representative administrates all transactions related to medical equipment service customers. They will work with all departments to provide timely and thorough customer support. The representative is also responsible for contributing to a data driven culture by maintaining and reporting on service metrics. The representative plays a key role in driving improvements and recommendations including processes, pricing, equipment, and customer service. The representative is also responsible for contributing to the operations team as needed by management. Works closely with Biomedical Equipment Technicians, Warehouse and Service Personnel performing tasks such as packing, shipping, cleaning, preparing shipments, inventory management and other operational needs. 

Organizational Impact:

At Sarnova you are not just a number. What you do each day matters. In this role, you are the hub that keeps our Service customers fully prepared with medical equipment and other life-saving devices. You truly impact the success of the Cardio Partners product portfolio by embracing a high level of customer focus and care.

The Service Operations Representative plays a vital part in the biomedical equipment service offering to our customers. In this highly collaborative role, you will have the ability to help customers in need of repairs on life-saving equipment by submitting work orders to our service team and providing all customer-facing communication throughout the repair process. You&rsquoll work alongside others just as driven as you to do the right thing and will be supported by managers who put others first. Join our team and be responsible for a healthier America! #WhereYOUMatter

Responsibilities

The Service Operations Representative will be required to be on-site for their shifts. Schedule is 8am-5pm, Monday through Friday.

Essential Duties and Responsibilities:

  • Create sales orders/invoices
  • Prepare quotes, providing customers with estimates for repairs and/or replacement costs
  • Correspond with customers to obtain key information about potential repairs
  • Research repair history by serial number to determine warranty information
  • Create and issue Service RMA&rsquos and ship labels
  • Create and process loaner equipment. Responsible for loaner asset tracking and updates
  • Work with receiving to verify product and customer information
  • Properly document all communication with customers including inbound customer phone calls
  • Record keeping and updating systems and spreadsheets
  • Provide basic technical support to assist customers over the phone
  • Review, edit, process, and print all equipment unit orders and print all equipment parts orders
  • Proactively reaches out to customers regarding the service of their equipment
  • Provide annual reports for customers on their repair history
  • Drive service process improvements and recommend pricing, equipment, and customer improvements
  • Monitor and process orders in accordance with Gross Profit guidelines
  • Works with operations to assist in order preparation and day-to-day readiness
  • Assist operations in the development and growth of the company
  • Other projects and job duties as assigned

Skills/Experience Required:

  • Strong computer skills with a basic understanding of MS Outlook, Word, and Excel
  • Ability to work in/contribute to a team environment
  • Excellent customer relations skills
  • Strong attention to detail and accuracy
  • Excellent problem-solving skills. Can research problems and respond to the customer (either internal or external) within the time frame given
  • Ability to read and interpret technical documents and translate information to customers
  • Ability to write routine reports and correspondence
  • Prioritize and organize daily follow-ups to ensure timely resolution
  • Communicate with customers via phone, fax, e-mail, or software management

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. 

Our mission is to be the best partner for those who save and improve patients&rsquo lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Read Full Description
Confirmed 3 hours ago. Posted 22 days ago.

Discover Similar Jobs

Suggested Articles