Santander Bank

Banking Operations - Onboarding & Customer Operations (Zinia)

Country: Spain

Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. 

This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants. 

Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.

Mission and responsibilities:

The onboarding & customer operations specialists will work in the BAU of the Onboarding&Customer team in the new Co.branded credit card project.

The main tasks of this position will be the following:

• Supervision of the day to day activities of the onboarding and customer activities. incidents management of external BAU Operations teams.
• Incident management.
• SLA control.
• Implementation of onboarding and customer projets.
• Support for the Control Model team.
• Access management for operating equipment, documentation control, manuals and regulatory changes.
• Monthly reviews with the partner, reporting of KPIs, search for improvements and efficiencies in current flows.
• Collaboration with the IT team – onboarding & customer
• Budget management
• Promote the continuous improvement of the onboarding and customer related processes in terms of quality, efficiency and automatization of internal procedures.

To be successful in the role you must have:

• + 5 years of experience in a relevant position
• Experience from other projects related to onboarding and customer.
• Operational Knowledge of customer cycle.
• Control Model experience.
• Studies in Business Administration.
• Fluent English. 

What do we offer?

• Joining a dynamic and agile company undergoing international expansion.
• Working in start-up mode with the support of the Santander Group.
• Competitive remuneration and attractive benefits package.
• Possibility of growth within the company and the Group.
• Collaborating on international projects in different countries.
• Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank / ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.