About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25.57 - $38.00/hour, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
• 457 (b) Retirement Plan (no early withdrawal fee!)
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

Location

The City and County of Denver supports a hybrid workplace model. Employees’ physical work location is based upon the position’s job duties and requirements, customer service and responsiveness, team and individual performance, and business needs and requirements. Our current practice requires in-office work for all employees for a minimum of three days per week. Business needs and initial onboarding may require additional days in the office.

What You’ll Do

BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development, and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Visit DenverGov.org/CPD. 

The City and County of Denver's, Community Planning and Development Department, is seeking a Lead Permit Review Technician who will work within our Site Design and Neighborhood Development team in our Records Management workgroup. This workgroup functions as the centralized nucleus of administration for a multi-departmental project review process supporting departmental and agency needs for customer contact, project intake, document management, quality control and record closeout/recordation. 

Some of the day-to-day responsibilities include:

• Performing lead work over permit review technicians that are providing customer service support for customers; intake and record creation for applications; assess and process fees related to individual applications and records; monitor progress for all required reviews; provide record history information for both informal and CORA requests; ongoing process improvement efforts; work with applicants to address incomplete applications
• Provide on-the-job training, mentoring new and established employees, and assisting permit review technicians in processing and making determinations on difficult or complex permit review applications and requests. The lead position will resolve issues when problems occur between customers and technicians
• Ensuring compliance for project submittals to our zoning code, building standards and permit guidelines, which includes ensuring forms and applications are complete and accurate
• Developing or modifying work plans, methods, reports, and procedures to determine work priorities, ensure work quality, and provide timely response to all submittals and requests. Providing work instruction and assisting employees with difficult and unusual assignments
• Assigning and distributing work, reviewing work for accuracy and completeness, and returning assignments with recommendations for proper completion
• Resolving problems encountered during daily operations and determining appropriate solutions
• Researching permit records, zoning regulations, historical documents, and a variety of databases to ensure accuracy of site plans, use of property, consolidating and correcting records, and maintaining files and documents

About You

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience as a work group or team leader
• Experience within Accela is preferred
• Experience with troubleshooting systems
• Exceptional customer service and interpersonal skills with an emphasis on teamwork and helping others
• A strategic eye for process improvement and operational efficiency 
• Excellent problem-solving skills
• Can easily collaborate with supervisors and leadership team members across multiple City departments to discuss issues, coordinate activities, or resolve problems 
• Highly organized with the ability to manage multiple projects at one time
• Ability to manage time and workload effectively

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Six (6) years of experience reviewing requests and issuing permits for routine public right-of-way requests, non-technical construction projects with regard to building and zoning permits, or enforcement of building and zoning codes and regulations.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline

This posting will accept applications until 11:59 PM on June 30, 2024. please submit your application as soon as possible to ensure consideration.

About Everything Else

Job Profile

CE3047 Permit Review Technician Lead

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$25.57 - $38.36

Starting Pay

$25.57 - $38.36/hour, based on experience and education

Agency

Community Planning & Development

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.