Customer Support Specialist, APAC
At Tesla, one of the most progressive brands in the world, we have a unique in-house customer support team operating 24/7, 365 days a year to accommodate our customer’s needs. Due to our growth, we are looking for a Customer Support Specialist who is fluent in both Japanese and English.
In this position you, together with your colleagues, will assist our customers in APAC with all questions they have regarding their Tesla vehicle. Your goal will be to respond to customer enquiries, received via phone and email, in an accurate and timely manner. This will be achieved by thinking beyond what’s logical and by utilizing your knowledge. Furthermore, you will make sure that customers’ expectations will be exceeded time over time, by providing an amazing, first class service. This all is done while having a calm and focused demeanor.
As a Customer Support Specialist, you will be representing our brand and products to our valuable customers, therefore, we are looking for candidates with a genuine and natural passion for Tesla. Although we are eager to meet individuals who already know the general specifics of our products, in depth knowledge of our fully electric cars is not mandatory. We will learn you that part in your first weeks of training.
Besides your experience in customer facing/service positions, a feeling for cars and electricity would be a strong advantage and key to success. Furthermore, a background in vehicle support, emergency dispatching, automotive roadside support would be ideal. Consideration will also be given to candidates with applicable customer support/hospitality skills and experience gained away from the automotive industry especially those with additional language skills, excellent communication skills, initiative and relevant support environment experience.