Junior Marketing Manager Trust & Loyalty (m/f)


Company Type

WAYFAIR is looking for a Jr. Manager for our Trust & Loyalty team to further drive the Customer Relations Management strategies. We are building our marketing platform to run a pan-European online home & lifestyle business and replicate the great success of our US parent company. At Wayfair Europe, you will get the opportunity to work in an exciting and rapidly-evolving startup-like environment in Berlin while being backed by the technical expertise and know-how of a large and successful US business. If you are excited about helping drive our customer acquisition growth and retention rates in Europe, join us and be part of this journey!

As a Jr. Manager in Trust & Loyalty, you will take immediate project responsibility and function as an inhouse consultant and work on various projects and programs to increase customer loyalty and trust. This position is particularly appealing for those who are seeking a role which challenges complex project management as well as analytics and offers lots of opportunity to work cross-functionally, both internally and with external service providers. You will be reporting to the Team lead of the Trust & Loyalty Division. In particular, you will be conceiving a brand-new customer referral and product review program, as well as further own those programs, you will measure impact on the overall business and make recommendations for improvement.


  • Help conceive and implement a new Customer Referral and Product Review program
  • Work closely with the Team lead for Trust & Loyalty and Head of Customer Retention
  • Develop and establish dashboards and regular reporting to measure impact of your daily work
  • Work very cross-functionally with other departments, such as Product Engineering, Creative and your US counterparts as well as with external service providers
  • Support building out a roadmap to specifically design and improve Trust & Loyalty programs for our European websites

Your profile:

  • Excited about Customer Relationship Management, love to dive deep into the data and solve problems
  • Good networker with strong interpersonal skills and passion to work across multiple teams
  • Like to be in the driver’s seat and see the impact of your work every day
  • Have a can do attitudeand make things happen
  • Can multi-task, organize well, and thrive in a fast-paced environment
  • Strong analytical skills with advanced SQL and Excel capabilities
  • Have a bachelor or master degree and ideally 1-2 years of work experience, ideally as a Project Manager

And finally, our proposition to you!

Of course the usual competitive salary, bonus, office snacks and drinks and Friday evening beers, but also…

  • An awesome, multinational team right in the startup hub of Berlin, Kreuzberg
  • A huge opportunity to be an early entrant and set the stage with us
  • Career path guidance and mentoring
  • We want to share our company with you in stock units
  • We pitch in to your gym membership and office sport events
  • Monthly team events
  • And let’s not forget: the chance to join the next global giant in eCommerce

About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • DwellStudio, unexpected modern design for everyday life
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.6 billion in net revenue for the twelve months ended March 31, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,700 people.

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Confirmed 22 hours ago. Posted 30+ days ago.

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