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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: SW Support Engineer I or Specialist II or Team Lead

LOCATIONCebu, Philippines

GRADE: x

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Position will provide support to NCR’s Customer Engineers; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans
  • Utilize Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions to known problems; Responsible for ensuring that solutions provided are successful; Customizes and provides business data for knowledge applications; Prepares standard reports
  • When no known solution can be identified, responsible for the escalation of issues to other support centers where deeper level skilled personnel are available; Position retains ownership of all escalated problems/issues through to resolution and is responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than contractual agreements require
  • Answer incoming phone calls from store personnel and field engineers; Monitor the notification and ticket queue screens ; Remotely resolve tickets with a remote resolution opportunity; Dispatch to NCR Field or third parties
  • Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution
  • 7/24 operations that include weekend support
  • Work to anticipate internal and external client needs and commitment to customer satisfaction; Monitoring and reacting to events for all customers
  • Draw from a large pool of diverse resources or information; Develop new approaches for situations in which standard approaches do not apply; Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change; Accepts and adapts to new or alternative approaches

BASIC QUALIFICATIONS:

Technical/Vocational Certification

1-2 years of related experience

Innovative attitude, stress resistant, team player, flexible 

Strong troubleshooting skills/capabilities; Strong Technical capability; Detailed oriented 

Independent worker; Logical thinker; Motivated to learn new subjects 

Solid knowledge of the MS Office suite is essential; Working knowledge of Windows 95, 98, 2000, NT and/or XP

A high level understanding of communication and networking technology (TCP/IP and other network protocols)

Working knowledge of the Internet (especially Internet Explorer and Netscape)

A high level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards)

PREFERRED QUALIFICATIONS:

Degree in Engineering or related field from University or College is desirable

ITIL knowledge and/or certification

Experience supporting customers in the ATMs, Retail and Payments sector

Knowledge of retails systems, NCR Payment Systems (hardware and application software) and experience troubleshooting problems in that environment

Experience as a field based customer engineer supporting ATMs, Servers, Payment and retail systems

Understanding of Unix/Linux

Basic knowledge of Remedy (Ticket Handling Application)

Industry qualifications, for example; Network +, A+ MCP

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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