Senior GSC Support Analyst




This role must have strong functional skillsets in eBiz R12 Supply Chain modules ( OM, Inv, PO, MFG, BOM, WIP, Advanced Pricing, OTM, SLCM, Sourcing, ASCP, Engg, Quality, iStore, iPurchasing and iSupplier )
Roles & Responsibilities

Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Logitech. In this role you will:
- Analyse issues and provide alternates to Business users in their day-in day-out operations
- Coordinate with Offshore Support team members as well as Supply Chain Business Users
- Good business process knowledge and system configuration knowledge and be able to interact with the Business Users and Support and Guide them in Business Process
Key Skills:

- Hands on experience in above areas for at least 8-10 years is a must
- Bachelor degree in Information Sciences, Supply Chain or Computer Science

- Knowledge of  Supply Chain and Planning Business Processes
- Experience in at least in 1-2 full project implementations of ERP
- Technical Experience is a value add (SQL/Interfaces/Conversion etc)
- Must be able to work independently without much supervision Qualifications.

- Strong interpersonal, written and verbal communication skills are required

- Worked on R12.x Production support

- Resource should have experience with onsite and offshore model

- Should have worked on SLA based support model

- Should have worked with Support and Development

- Resource should work in 24X5 shift

- Should have knowledge in Month end closure and SOX activities

- Must be proactive and results oriented, process oriented

- Must be able to set priorities on a continuous basis

- Ability to take ownership and drive tickets to closure to meet SLA's

- Ability to develop strong working relationships with all relevant parties (Biz Users/Dev Team/DBAs/Dev Team)

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.


 All qualified applicants will receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

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Confirmed 21 hours ago. Posted 30+ days ago.

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