Oliver Wyman - Senior Learning Delivery Coordinator - Mexico City

Marsh & McLennan Companies


Oliver Wyman


About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,700 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Job Overview:

The Senior Learning Delivery Coordinator position will provide administrative support and work together with the Global Learning and Development Team. This role will support the global team responsible for creating, organizing, delivering and evaluating high quality training programs and training events for our Consultant, Support Professional (SP) and Partner populations. The role will have global responsibilities and will work seamlessly with global L&D team members to support high-impact global training programs.

As this role provides administrative support for a global team, the individual in the role will need to be a self-starter who can operate without close supervision. They must be a team player, will require excellent communication skills, strong analytical and Excel skills. They must be comfortable working within a virtual team environment. The role also requires a high degree of organization, significant attention to detail and a strong customer service orientation. 

Oliver Wyman is a fast-paced environment that requires fluency in English.


Key Responsibilities:

Toolkit organization and producing

  • Responsible for coordinating virtual and in-person programs.
  • Maintain and monitor attendee lists and ensure it is accurate at all times.
  • Track and handle cancellations and other important changes to attendance (i.e. late arrivals, needs to step out, potential cancellations).
  • Book hotels for trainings and ensure reasonable budget spending by negotiating rates and cancellation terms as well as tracking and updating hotel rooming list to avoid extra cost. 
  • Collect pre-work and track its submission. Work with training participants to make sure it is completed on time. Hand over to regional L&D contact on time and in the correct format.
  • Assist with arrangements such as catering, room bookings and set-up, updating security lists, transport and restaurant reservations.
  • Prepare needed materials for global training sessions, i.e. name tags, tent cards, course agenda packs, break-out group lists, and any other documents required
  • Collect feedback and share it with the regional L&D contact within agreed timeline
  • Update global training calendars
  • Act as a program producer of a virtual program.
  • Support the onsite delivery of complex training programs.

System Administration

  • An expert on one or more systems. A go-to person for questions and issues. Responsible for training other team members on related topics, liaising with other departments and vendors to fix issues and introduce improvements to system utilization.
  • Support any reporting requests
  • Administration of Workday assuring timely and accurate updates of training events and records
  • Administration of Insights by creating profiles and team wheels in preparation for global toolkits and for ad-hoc requests
  • Administration of Qualtrics and feedback surveys

Experience Required:

  • 1-3 years as an L&D Coordinator or relevant experience
  • Experience working in a global or virtual environment
  • Some experience in producing virtual trainings
  • Financial services, management consultancy and/or a professional services background is a plus

Technical Skills:

  • Strong Excel skills
  • Good PowerPoint, Word and Outlook
  • Knowledge of Career Link, Workday, Qualtrics, Insights, Cvent or any other relevant system is a plus
  • English fluency (written & spoken) required

Skills and Attributes:

  • Proactive and shows initiative
  • Independent and has good judgement
  • Effectively prioritizes time and tasks
  • Problem solver
  • Strong service focus
  • Strong communicator
  • Able to maintain and respect confidentiality
  • Able to manage competing deadlines
  • Organized and excellent attention to detail
  • Collaborative and a team player with a positive attitude
  • Flexible and able to adapt to change

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We are committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law.

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Confirmed 10 hours ago. Posted 24 days ago.

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