Clinical Program Operations Manager - Division of Plastic Surgery

Children's Hospital of Philadelphia


Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

This role will be responsible for leading the craniofacial frontier program team including financial management, operational planning, administrative leadership support, managerial oversight, business and program development, and strategic planning related to clinical and research activities - including outreach, marketing, website, billing, and compliance initiatives. This manager will work closely with and report to the Director of the Center for Craniofacial Innovation and the Chief of the Division of Plastic and Reconstructive Surgery. It is essential that this manager is effective working across disciplines and groups to integrate clinical and research culture, personnel and operations.

What you will do

  • Manage program strategy, planning and operations
  • Oversee program development including policies, procedures, and strategies
  • Ensure compliance, professional standards and regulatory requirements in care
  • Lead initiatives to promote program growth, improvement and sustainability
  • Establish partnerships with and present programs to internal and external audiences
  • Oversee the development, collection and reporting of performance metrics
  • Provide program financial oversight, including planning/budgets, analysis and projections
  • Oversee the use, maintenance and optimization of program systems, databases and tools
  • Assist in development and execution of program outreach and advocacy
  • Hire, train, manage and develop staff
  • Other duties and initiatives as needed

Education Qualifications

  • Bachelor's Degree Required
  • Master's Degree Preferred

Experience Qualifications

  • At least seven (7) years clinical program related experience Required
  • At least three (3) years of leadership, management, or supervisory experience Required
  • At least five (5) years of leadership, management, or supervisory experience Preferred

Skills and Abilities

  • Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
  • Excellent verbal and written communications skills
  • Excellent time management skills
  • Excellent organizational skills
  • Excellent interpersonal skills
  • Strong project management skills
  • Strong conflict resolution skills
  • Strong leadership skills
  • Ability to influence others to accomplish tasks outside of the direct span of control
  • Ability to gather, analyze and make recommendations/decisions based on data
  • Ability to maintain confidentiality and professionalism
  • Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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