Patient Services Assistant/Receptionist - Manchester Swinton

Baxter International

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

  • Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.


Based in the Swinton, Manchester Baxter Education Centre, you will be supporting the nursing team in their mission to provide high quality evidence patient training allowing patient to learn how to carry out their own peritoneal dialysis. This role is a mixture of general reception duties along with administration tasks. The role will also learn some basic key clinical skills to allow additional support to the nursing teams and patients.

Essential Duties and Responsibilities:

  • Responsible for admin related tasks in relation to patient and healthcare professionals attending BEC
  • The role covers all general receptionist duties relating to the running and regulation of the centre
  • Following appropriate training know how to set up a peritoneal dialysis machine and simple problem solving under supervision of nurse on duty.
  • Following appropriate training able to identify the different dialysis solutions in use at the education centre.
  • Responsible for answering calls, organising patient booking service, recording, and relaying messages
  • Collating and analysing all the patient satisfaction surveys as per the regulations
  • Coordinating all the purchasing related activities for BEC
  • Practical duties including related to Baxter devices and products
  • Answering calls and taking clear messages
  • Speaking with patients and their relatives prior to their stay at the centre
  • Greeting patients and visitors to the centre
  • Checking training procedures are printed and stationary is kept stocked
  • Opening the door to receive deliveries
  • Help the clinical team with general tasks such as patient training material changes and ensuring documents are up to date
  • Ensuring the centre is follows purchasing policies and all invoices are administered appropriately and on time
  • Be responsible for all food orders and ensure adequate stock levels.
  • Requesting quotes for maintenance work when required and purchasing general equipment again when required
  • Organise transport for patients
  • Ensure cleaning is done to the standard required of the Care Quality Commission
  • Ordering of stock and supervising stock levels

Qualifications/ Education and/or Experience:

  • GCSE level education
  • Computer experience essential with Office 365
  • Good written and spoken English
  • Enhanced DBS check
  • Excellent written and spoken English
  • Be able to work independently and help deal with possible emergencies
  • Hours of work full time 37.5 hours per week
  • Previous admin experience
  • Previous working in a healthcare setting desirable but not crucial

What are some of our benefits of working at Baxter?

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Dedication to growing and developing an inclusive and diverse workforce.
  • Baxter is committed to growing and developing an inclusive and diverse workforce – you can read more about our specific values here




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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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Confirmed 6 hours ago. Posted 25 days ago.

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