Here at FreshBooks, we believe that the best customer service is delivered by a support team that is engaged in their work and excited to be helping our customers! Our Support Team is not an afterthought - we consider them crucial to our success as a company. We offer a competitive salary, two weeks vacation and a great work environment! We have created an open and collaborative space, where innovative and creative Support Rockstars can really shine. We have developed a team with lots of growth potential for those whose passion it is to surprise and delight, and exceed the expectations of our customers. With coffee and passion fuelling us, we are a team of people who will go above and beyond to deliver the best possible customer experience every time!
The support phone lines are open from 8:00am to 8:00pm Monday to Friday, with several shifts* available during that time.
Sound like something you’d be up for? Read on!
What Our Support Rockstars Do:
Who Our Support Rockstars Are:
If this sounds like you, here’s how to apply:
Send us a UNIQUE cover letter (typo-free, please!) convincing us why you’d be the best Support Rockstar ever! Along with that, you’ll need to answer the 7 questions listed below. Imagine that you are one of our Rockstars, how would you answer each of these customers' queries? Assume that they have all come in via email and you are unable to ask for additional information.
For those of you who have their creative juices flowing, why not send us a video, song, haiku, or anything else that might demonstrate why you’d be an awesome addition to our awesome team!
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or email@example.com.