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Regional Delivery & Operations Executive - Africa

Wipro

Overview

The Regional Delivery & Operations Executive would be accountable for Wipro’s delivery, operations and administration across the Africa region. A key senior member of the leadership team who will work closely alongside the Africa Managing Director (MD), and APMEA COO to enable our strategy.

Job Description

Experience –

Approx. 20 years delivery across consulting, large-scale transformation, and ongoing services/outsourcing experience, ideally including a hybrid workforce across sites (remote and onsite). 7+ years in senior management leading people and managing operations – beneficial if familiar with doing so in a rapidly changing environment, and growing team.

Qualifications –

Undergraduate degree in Business (e.g., Finance, Economics, Strategy) or Technology is essential. Postgraduate degree preferable.

Functional Skills –

  • Service Delivery: An impecable track record of delivering large scale transformational projects/programs, evidencing measurable impact.
  • General Management: Proven ability to leverage financial and operational metrics to drive organisational decisions in realising objectives.
  • Sector Knowledge: Broad understanding across industries in relation to role players, strategic interests and endeavours.
  • Market Exposure: South Africa and additional African countries essential.
  • Solutions/Offerings: The foresight to understand and address critical success factors to assure the goals of any initiative is met. Demonstrated leadership in innovating, including experience in informing or developing next-generation offerings and/or driving modernisation and overall improvement.
  • Relationship Management: Demonstrated record of forging meaningful, longstanding relationships and networks.
  • People Leadership:
  • Able to build teams, attracting and retaining the best talent.
  • Proven ability to lead organisational change with enduring results through a process that strengthens organisational relationships and trust.
  • Experience operating in a multicultural and matrixed environment, in Consulting or other Professional Services with exposure to global teams is preferable.
  • Excellent verbal and written communication, and ability to present messages in a simple and compelling manner.

Behavioural Attributes –

  • Must role model high personal standards of ethics and integrity.
  • Self-assured, objective and fair in preparing for and handling all matters.
  • Self-motivated, owning their role/contribution and holding themselves accountable.
  • Possess a sense of urgency, equally a drive to realise excellence in all they do.
  • High in emotional intelligence with strong influencing and persuasion skills.
  • Empathetic to the needs of employees.
  • Must interact professionally at all levels, both internal and external to the company.

Language(s) –

Must be fully conversant in English (speech, reading and writing). Portuguese and/or French are considered advantageous.

Roles & Responsibilities

Key Responsibilities

The successful candidate will lead and own the optimal execution of all related initiatives across industry units, business and technology practices, and markets.

  • Demonstrate a bias and commitment for value creation, delivering outcomes that generate growth for Wipro and those we serve, and partner with.
  • Evidence an interest, even passion for the markets we work in, or aim to become involved.
  • Proactively engage to initiate relationships or expand and deepen pre-existing relations (internal and external). Additionally, to oversee, diagnose and manage client relationships in relation to the delivery of services, inclusive of feedback and support.
  • Effectively enable the contribution(s) of the collective workforce, by serving as a role model and reinforcing structures, and the provision associated interventions required to empower others in achieving a culture of high performance.
  • Be a conscious and critical thinker thus expending time and energy aligned to achieving a purpose, and able to contribute toward and enrich plans and solutions by recognising and addressing challenges and/or opportunities.
  • Partner closely with other senior leaders within Wipro and engage in ongoing discussions and collaboration across markets.
  • Monitor, plan and consistently execute support to realise goals e.g.,
  • Manage legal and compliance requirements, and associated reporting
  • Support growth through the establishment of new operations, across varied locations
  • Contractual setup and maintenance
  • Progressive evolution of delivery operations inclusive of portfolio rotation, introduction and ongoing management of continuous improvement (i.e., automation, introduction of emerging technologies and AI applications) to afford superior outcomes
  • Optimise people strategy and associated workforce (current and future) planning, and fulfilment
  • Forecasting and ongoing improvement of financial performance
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Confirmed 9 hours ago. Posted 9 days ago.

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