Senior Specialist, Business Solutions, BI & Digital Experience

Adidas

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Senior Specialist, Business Solutions, BI & Digital Experience

Purpose & Overall Relevance for the Organization:

Build and implement the digital IT strategy for BI and Digital experience in alignment with the global IT and business goals. Connect the various consumer engagement experiences (data capture opportunities) across the different channels and brands to enable meaningful consumer analytics (consumers' values, desires and habits) leading to value exchange between consumers and our brands

 

Key Responsibilities:

Business Solution Management

  1. Demand/Delivery Management

Capture, understand and deliver RFC’s, small projects or work streams, as allocated by the superior, related to the Retail area. This includes supporting workshops with business and IT to reach a clear outcome, solution design and action steps.

Contribute to change management activities for the Group Function and CRM solutions through supporting stakeholders that changes are smoothly and successfully implemented to achieve lasting benefits. This also includes proper documentation, training, controls and metrics.

Support application releases for BI and local reporting solutions in cooperation with responsible Release/Demand Manager.

Support the respective business unit in defining test conditions for demands as part of functional design and ensure that the detailed functional design reflects and supports the business processes and follows GIT standards.

 

  2. Service Management

Follow the SLA (Service Level Agreement) standards in alignment with the business

Execute and analyze day-to-day operations support, whilst constantly identifying improvement areas and actions and drive their implementation

Oversee 1st and 2nd level support as required to meet business demands and respective GIT targets. Act as the single point of contact for the appropriate business counterparts and ensure that application issues are resolved in a timely and cost-effective manner.

Work on operational excellence including creation and maintenance of standard operation procedures and user manuals for different systems.

Take care of housekeeping activities to avoid operational issue in a pro-active manner by monitoring techn. local interfaces.

Constantly identify improvement areas. Drive their implementation to ensure system simplification and sustainability for further growth.

 

Functional & Technical Expertise

Develop end-to-end understanding of Group functions and Marketing business processes and best practices in order to translate internal and external trends into deliverables for the Business. Provide technical expertise in the specific domain.

 

Stakeholder Management

Build productive relationships with your peers within GIT and in the respective business area. Run regular update meetings with your superior and stakeholders.

 

Individual key responsibilities:

  • Support the definition of the future IT strategy for CRM in close collaboration with Brand and Consumer Direct partners to maximize consumer segmentation, focused marketing activities and enhance the individual consumer experience 
  • Implement the future BI Roadmap to enable cross channel analytics which meets the requirements of the Finance and Brands teams
  • Deepen knowledge of in Reporting applications and the integration into the overall application architecture
  • Acquire and maintain knowledge of commercial  functions (channels and brands) in a dynamically changing environment to lead innovation in the organization
  • Provide digital governance for all CRM digital platforms to ensure that security and data protection compliance are adhered to 
  • Support operational effectiveness of systems to ensure smooth and focused brand activation at all times
  • Provide new innovation and follow latest technical trends to attract the consumer and continuously heighten brand desire 
  • Provide 1st and 2nd level support for adidas Korea used marketing and reporting applications, like Global BI, SSOT, SSOT MD, CRM solutions

 

Key Relationships:

  • Brand Digital Experience team
  • Consumer Direct eCom team
  • Global IT CRM team
  • Global Group functions IT
  • Global CtC team

 

Knowledge, Skills and Abilities:

  • Understanding of Marketing business processes in consumer product and manufacturing industries
  • Experience of designing and delivering MSTR, BI, CRM and/or mobile solutions is a plus
  • Experience/ Understanding of service-based integration architecture, e.g. SAP BI/BW to SAP
  • Business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions
  • Knowledge of the application deployment life cycle with analytical, systems and social skills. With the ability to view issues and requirements from a business perspective.
  • Project delivery experience as task owner of IT team
  • Strong documentation and training skills as part of project execution
  • Database management skills in MS-SQL for analysis and issue tracking
  • Pro-active and customer-oriented mind-set
  • Ability to work in a fast-paced environment with different international cultures
  • Strong communication (both written and verbal)
  • Ability to travel, domestic or international, as required
  • Fluent English (verbal and written),
  • Strong MS-Office skills (Word, Excel, PowerPoint)

 

Requisite Education and Experience / Minimum Qualifications:

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Minimum of 1-2 years of progressive work experience
Location:  Seoul
Country:  Korea
Team:  Information Technology
Brand:  adidas Group
Position Type:  Full time
Number:  164961
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Confirmed 15 hours ago. Posted 30+ days ago.

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