Account Manager / Customer Success Coach

Showpad

About Showpad

We believe in the power of content to move people and inspire them – to start conversations and win them over. Content can only live up to its potential if it can be easily found, shared, and used in the right place, at the right time, with the right audience.

The Showpad sales enablement platform aligns sales and marketing teams of over 1000 companies around the world, including Johnson & Johnson, Fujifilm, Kimberly-Clark,.... We won’t stop until every company has the opportunity to accelerate their business and elevate their brand through effective content.

About the position

The customer success team is on a mission to help customers grow by driving value, delivering top notch support, challenging the status quo and working out creative solutions to our customers’ problems, every single day. To achieve this goal, we’re looking for a passionate Account Manager to make the difference between great and excellent.

Key responsibilities as an Account Manager at Showpad

  • Managing your own portfolio of customers, ensuring they get so much value out of Showpad, they can't live without it
  • Growing and retaining our customers, working towards targets
  • Driving adoption, setting KPIs and success metrics, demonstrating ROI
  • Helping customers understand and use Showpad’s powerful features to the fullest
  • Forwarding your customers’ voices in the business, directly impacting product development decisions within Showpad
  • Providing training to Showpad users, analysing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or f2f, presenting product roadmap, etc.

Skills we are looking for

  • Account and project management skills
  • Excellent communication skills (both written and verbal) in native level English and Dutch/German/French
  • Being comfortable speaking to both C-level execs and individual contributors about value and easily switching between high-level and feature/benefit conversations
  • Being able to make a customer smile, even from behind a phone or computer
  • At least 2 years in a customer facing role (Account Management / Sales), ideally for an enterprise software, service or Software as a Service (SaaS) company
  • Learning new technologies and better ways of working is your passion
  • A true team player. Taking ownership and taking care of your peers

What you can expect from Showpad

On the outside, we’re redefining how sales and marketing work together; on the inside, we’re redefining the workplace. Showpad is a global company where personalities and cultures across  oceans collide to create something extraordinary.

In the morning we’re drinking San Francisco Blue Bottle coffee with Portland doughnuts; in the evening – Belgian tripel Westmalle and English scones.  

 

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Confirmed 4 hours ago. Posted 30+ days ago.

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