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Elevate Your Career at Waldorf Astoria Minsk, Belarus: Seeking a Visionary Executive Housekeeping Manager.

Waldorf Astoria Minsk invites you to join its initial dream team, setting the stage for unparalleled luxury in Belarus. As the Executive Housekeeping Manager, you will manage and lead all Housekeeping and Laundry-related activities seamlessly, embodying the sophistication and grace that the legacy of Waldorf Astoria is celebrated for globally.

Preopening phase: What will I be doing?

In the initial stages of opening the Waldorf Astoria Minsk, you will lead all activities related to Housekeeping and Laundry. This includes hiring team members according to Waldorf Astoria's high standards in partnership with the HR Director. You will also handle the receipt and organization of all linen and terry products. You will establish and implement all service and operational standards with the Director of Operations, ensuring guest rooms are prepared with the amenities and quality expected of the Waldorf Astoria brand.

What will I be doing?

As an Executive Housekeeper, you oversee all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Oversee housekeeping operations
  • Oversee Laundry Operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
  • Operate within departmental budgets through adequate stock and cost controls and well-managed schedules.
  • Set departmental targets, objectives, work schedules, budgets, and policies and procedures.
  • Inspect all fixtures, fittings, and appliances regularly to ensure compliance with standards and take action as necessary to conform to the standards.
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team, emphasising training and teamwork.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities.
  • Maintain good communication and work relationships with external customers and suppliers in all hotel areas.
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes are generated.
  • Manage staff performance issues in compliance with company policies and procedures.
  • Recruit, manage, train and develop the Housekeeping/Laundry team
  • Competent in property management systems
  • Assist other departments wherever necessary

What are we looking for?

An executive housekeeper serving Hilton brands always works on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A successful track record of managing a large team
  • A high school certificate or equivalent
  • High level of commercial awareness and cost control capabilities
  • Previous experience managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • IT proficiency
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
  • Strong organizational, budget management, and problem-solving skills
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service
  • Fluency in Russian and English: Must communicate effectively in both languages verbally and in writing.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems

Why Waldorf Astoria Minsk?

Joining our team means being part of history in the making. You will not only contribute to the opening of the first luxury international brand in Belarus but also grow within a culture that values innovation, excellence, and the art of hospitality. At Waldorf Astoria Minsk, we are committed to creating a workplace that fosters continuous professional development, recognizes achievement, and supports your journey towards your career aspirations.

We invite you to be a cornerstone of our legacy. Apply now to embark on a journey of excellence, innovation, and unmatched luxury with Waldorf Astoria Minsk.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable daily hospitality experiences. And our outstanding Team Members are at the heart of it all!

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Confirmed 20 hours ago. Posted 27 days ago.

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