描述
您是一位對電子商務充滿熱情,希望擴展你的銷售技能並幫助塑造第三方賣家與亞馬遜合作的創業者嗎?
亞馬遜努力成為地球上最以客戶為中心的公司,人們可以在這裡找到和發現他們想在線購買的幾乎任何東西。通過為客戶提供更多他們想要的東西 - 低價格、廣泛的選擇和便利 - 亞馬遜不斷發展壯大,成為一個世界級的電子商務平台。如今,亞馬遜總銷量的 50% 以上來自第三方。賬戶狀況支持部門中的賬戶狀況支持專員充當亞馬遜與我們的第三方業務合作夥伴(賣家)之間的主要接口。我們致力於在亞馬遜平台上銷售的賣家提供世界一流的支持。我們努力在賣家意識到他們可能有問題之前預測他們的需求,並提供解決方案來幫助我們的第三方業務合作夥伴更好地為他們的客戶提供服務。
職位描述 :賬戶狀況支持專員
地點 :馬尼拉
語言要求 :英語和華語
輪班要求 :週日至週六(輪班)
賬戶狀況支持部門專員職位依靠判斷來計劃和實現目標,並且將在經理有限的監督下工作。個人解決問題和分析能力用來驗證賣家的複雜交易和賬戶問題。成功的專員將具有高度的軟技能、與他人產生共鳴的能力,並能夠在快節奏的環境中取得成功。幾乎所有的決定都是在沒有指導和高度準確性的情況下做出的。所有候選人都將以分析和客戶服務為導向。
作為賬戶狀況支持部門專員,您將與銷售人員、部門管理人員、風險分析師和其他公司員工進行頻繁的書面和口頭溝通,以實現您的目標。您將通過電話和電子郵件與我們的第三方賣家互動,目的是指導和幫助他們處理與賬戶健康相關的主題。您一天中多達 70% 的時間可能是呼入和呼出電話聯繫。當您與指標不佳、暫停前級別的賣家溝通時,成功的賬戶狀況支持部門專員將能夠重定向困難的對話。
Are you a self-starter with a passion for e-commerce, looking to expand your retail skill set and help shape the way third-party Sellers work with Amazon?
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.
Position Description: Account Support Specialist
Location: Manila
Language Requirements: English & Mandarin
Shift Requirements: Sun-Sat (Rotating Shift)
The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service-oriented.
As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Up to 70% of your day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.
Key job responsibilities
主要工作職責
About the team
關於團隊:
亞馬遜致力於打造多元化和包容性的工作場所。
亞馬遜是一個多元化的公司,不會基於種族、國籍、性別、性別認同、性取向、受保護的退伍軍人身份、殘障、年齡或其他受法律保護的身份進行歧視。
對於想要申請住宿的殘障人士,請訪問 https://www.amazon.jobs/en/disability/us。
亞馬遜是一個機會均等的平權行動雇主 – 少數族裔 / 女性 / 殘障 / 退伍軍人 / 性別認同 / 性取向
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, we request to visit https://www.amazon.jobs/en/disability/us.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
We are open to hiring candidates to work out of one of the following locations:
Taipei, TPE, TWN
工作基本資格:
工作首選資格: