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  • Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off. 
  • Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
  • Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business 
  • Understand the business, market needs and the competitive environment of the client 
  • Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control 
  • Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction. 
  • Help move the account over the continuum and get certification from the customer. 
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Confirmed 20 hours ago. Posted 30+ days ago.

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