Product Support Engineer

Verifone

Company Type
Experience
Responsibilities
Skills
Workhours

Description

As one of the leaders in our industry, over the past 30 years we’ve confirmed our place as the largest provider of electronic payment systems worldwide. With a diverse, dynamic and fast-paced work environment, our employees are results-focused and always given opportunities to excel.

We’re leading the payments industry through experience, innovation, and an entrepreneurial spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, our team is dedicated to the success of our customers, partners and investors.

Even though we’re a leader in the industry, in the past year we started a transformation of our global business. We’ve hired a new CEO and changed the direction of the companies, so we are not so focused only on hardware but expanding to offer more services and software. And with more than 90 offices around the world, we offer a wide variety of local opportunities to fit your career goals. We provide competitive compensation and benefits packages throughout our locations along with a culture-rich environment with advancement and career development opportunities. There are fantastic opportunities to develop your career and after our transformation we expect to be even bigger, and you can be a big part of the evolution.

 

Job Title: Product Support Engineer 

We are looking for Product Support Engineers for regional VIPs in EEMEA (Southeast Europe, Turkey, CIS countries, Middle East & Africa) region and the candidate will be a member of a team that is responsible for this region;

Essential Duties and Responsibilities

  • Work with worldwide customers and troubleshoot problems online/offline,
  • Collect data/trace from customers to identify the root cause of the problems,
  • Identify and solve SW/HW issues with the help of upper level support
  • Provide timely updates to other internal teams or customers while working on a case/project
  • Report robustness and enhancement issues and assist corporate teams to improve product quality
  • Work with Global teams as required

Knowledge & Experience:

  • University degree in computer sciences, electric-electronic eng, telecommunication eng. or related fields
  • Having a basic knowledge and experience in programming
  • Extraordinary communication skills, collaborative and cooperative approach, ability to build trust and influence
  • Action oriented working style and strong customer focus
  • Excellent teamwork, analytical and problem-solving skills
  • No military service obligation for male candidates or deferred at least two years
  • Flexible to travel abroad
  • Strong technical documentation and verbal/written communication skills
  • Knowledge and experience in Java/C/C#/C++ software development or software support is a plus
  • Fluency in English (both verbal and written). Knowing French/Arabic is a plus.

Verifone is proud to be an Equal Opportunity Employer.

To apply, please visit: http://global.verifone.com/company/careers/

Role reference number: R-16716

 #LI-EA1 

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Confirmed 8 hours ago. Posted 30+ days ago.

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