You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The Operational Excellence organization operates within Global Commercial Services (GCS) and serves as the first line of defense to strengthen the risk and compliance program. One piece of the overall responsibility of Operational Excellence is Issue Management, which is responsible for timely and accurate management and resolution of all Operational Risk Events and Corrective Actions related to GCS.
The GCS Issue Management team is responsible for the end-to-end oversight, management and resolution of Operational Risk Event and Corrective Actions arising within our organization. Our mission is to transform the issue management program by providing insights which will drive process improvements, improve process efficiencies, and influence investment decisions, while strengthening the control environment; meeting regulatory requirements; enabling and supporting growth; and ensuring flawless customer experience.
Responsibilities:
Minimum Qualifications:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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