As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world! Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.
Are you an innovative and strategic-minded Senior Technology Architect passionate about driving digital transformation and creating engaging and seamless user experiences? Do you enjoy tackling complex problems and achieving optimal results? If this sounds like you, we want you to join our team!
As a Lead Architect, Digital Commerce, User Experience and Channels, you will work to define and facilitate the transformation of Bell's current architecture to meet future organizational needs, goals, and strategic direction. Thinking end-to-end through the lens of our customers, you will establish strategic technology solutions promoting component reuse and standardization of technologies as you scale our solutions across the organization. You have a relentless passion for simplified architecture underpinned by a razor-sharp business-oriented mindset. You are driven to test new hypotheses and ideas to push business and technology boundaries while possessing exceptional visual management and architecture documentation skills. You bring a commitment to excellence in all aspects of your work.
In this role, you will be responsible for designing and implementing technology strategies that enhance our customers' experience across multiple channels, including web, mobile, retail, call centre, social media, and AI-driven interactions. You will work closely with cross-functional teams to identify business requirements and user needs, analyze customer feedback, and develop enterprise-wide strategies for user engagement built upon optimal technical architectures.
To succeed in this role, you should have a solid technical background and a deep understanding of customer experience design principles and design thinking. You are a natural leader with excellent communication skills and the ability to collaborate with stakeholders at all levels of the organization. You are an expert in your field but also a team player who embraces innovation and a diversity of new ideas to create the best outcomes.
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : British Columbia : Vancouver || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 03/03/2024
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.
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