Traveler Services Consultant Thailand

Carlson Wagonlit Travel

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Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.

Learn about our travel counselor opportunities and start your journey.

The mission of the CWT Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders.  You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Main responsibilities

         You delight the traveler/travel arranger

              Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.

              Connect with the caller to build trust and credibility even if the person is unknown.

              Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.

        You build CWT’s commercial value

              Sell products that are of commercial value to CWT and contribute to CWT’s profitability.

              Remain current on value we provide to each customer.

              Adapt and change as requirements of the business change.

        You strengthen the CWT brand

              Represent the CWT brand in how you work on a day-to-day basis.

              Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.

              Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.

Qualifications

•Excellent customer service skills

•1-3 years of relevant work experience in a call center

•Good communication skills

•Above average spoken and written English skills

•On line booking tool/GDS knowledge a plus

Primary Location

TH-TH-Bangkok No

Employment type

Standard

Job Family

Travel Counselor Country

Travel

No

Shift

Day Job

Organization

Traveler Services

Job Posting

Aug 8, 2017

Read Full DescriptionHide Full Description
Confirmed 3 days ago. Posted 30+ days ago.

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