Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and in our Traveller Services team we believe in providing the best in class customer experience in the most seamless and efficient way.
We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work in collaboration with clients and CWT departments. We support each other. We grow as a team. And to us, that’s what makes a world of difference. Learn about our opportunities and start your journey.
•Leading a team of travel counselors in an effective manner to ensure an exceptional Quality of service and SLA’s are achieved
•Professional internal and external communication, and conducting Team Meetings and being involved in Client meetings
•Conducting “One-On-One” feedback sessions with the team members on monthly basis
•Assess, monitor and drive team work with the aim of even distribution of workload
•Active involvement in the Quality and operational functioning of the team- Random call/PNR calibrations and audits
•Ensure that all team members are aware of all policies and service level requirements
•Process Improvement Initiatives to deliver best quality to CWT clients both internal and external
•Managing performance issues and reward and recognition in your site and team
•Ensure team work and professional communication is displayed all times
•One should foster ethical environment and respect company policies
- Excellent customer service skills
- Minimum 2-3 years of a Team Supervisory role in the travel industry or customer related industry with similar processes and goals
- GDS knowledge/ Work Force Management / Fares and Industry Knowledge - Preferable
Aug 8, 2017