The Resident Manager (RM) is responsible for the individual and collective development of all students in multiple ACC apartment communities and assists the market with leasing initiatives.
Essential Duties and Responsibilities (other duties may be assigned):
Staff Recruitment, Management, & Development:
- Assists the Assistant General Manager in the supervision of the Community Assistant staff at assigned properties to include: office and on-call scheduling, weekly staff meetings, bi-weekly 1:1 meetings and assessments as outlined by corporate
- Available for after-hour resident and marketing events and university/student functions
Community Development and Management:
- Demonstrates superior customer service skills consistent with American Campus values by placing customer needs, requests and follow-up as a number one priority
- Ensures Community Assistant staff is effectively scheduling and implementing resident events that enhance residents’ personal growth, a healthy lifestyle and academic success at assigned properties
- Oversees overall lease policy enforcement including resident misconduct follow-up and management in conjunction with the Assistant General Manager, General Manager and/or Area Manager
- Ensures community newsletters are completed and distributed in a timely manner at assigned properties
- Works with the Leasing Manager(s) in assigning of rooms, matching roommates and minimizing changes at assigned properties
- Available for after-hours on-call response
American Campus Culture Commitments
- Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
- The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
- Serve as an American Campus representative and liaison in all interactions.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Skills, Knowledge and Expertise
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor's degree; or 2 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience
- Experience in residence life, student development, wellness programming, events planning and crisis prevention and intervention
Knowledge of:
- American Campus’ leasing and marketing policies, systems and property management software ·
- Microsoft Office Suite – Word, Excel and PowerPoint
Skill in: ·
- Customer service ·
- Communicating effectively, both verbal and written, with internal and external customers ·
- Strong administrative and organizational skills ·
- Self-starter with hands-on approach ·
- Attention to detail
Ability to: ·
- Address common inquiries or complaints from residents, prospective tenants, parents, university or community officials and/or members of management · Multitask
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