HCL Technologies

Designation

MANAGER

Country

USA

No. of Positions

1

Auto req ID

1409871BR

Experience

4.5-8 Years

Skill (Primary)

DWP-UMC-MESSAGING SERVICES

Qualification

B-Tech

Expected Date of Closure

17-Jul-2024

Location

Arizona

Employee Group

Business Line FT

Job

Consultant

Job Description (Posting).

conversion to FTE (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Entity

INFRA

City

Santa Clara