CONSULTANT
Philippines
1
1399349BR
4.5-8 Years
Data Center-Network Data-Network Data
B-Tech
04-Jun-2024
Muntinlupa City
Business Line FT
Consultant
Here is the Job description This position is located within a 24x7x365 network monitoring and support center. This position requires the incumbent to demonstrate expertise in both LAN and WAN using network tools to monitor and operate network sites supported by all network devices. General knowledge of telecommunications technologies including: TCP-IP, Packet Voice, WAN, MPLS, SD-WAN, and LAN technologies, and the inter-working of these technologies. These would encompass voice, data, broadband, VoIP, IPT, and Internet services, and the deployment and implementation of these servicesStrong knowledge and experience with the Internet Protocol (IP) suite are essential, including protocols such as BGP, OSPF and EIGRP, packet flow and their relationships and integrations in large-scale networksA first-hand working knowledge of network monitoring tools (HP OpenView, CIC-Netcool, CUCM, SolarWinds, Thousand Eyes)Desired: Knowledge of ServiceNow trouble-ticketing database system used for Incident and Change ManagementGeneral understanding of the overall industry direction with regard to telecommunication technologies and the applications they will support. Knowledge of Cisco products (2800, 3700, 3900, 4500, 5300, 7200, ASR, Meraki)Good written and oral communication skills. Ability to effectively document network outages and activities performed to restore outagesExcellent customer care skills including experience taking customer related technical calls.Previous networking experience in NOC / NCC environmentCCNA and / or CCNP Cisco certificationsThe following job functions and activities will be required by the incumbent to perform, on a daily basis: Responsible for proactively monitoring 6000+ network devices at 600+ Macy s locations Provide 1st through 3rd level technical support for the MST network, including troubleshooting data, sd-wan, voice, video, wireless, retail next cameras, e-sign gateway, F5 load balancers and cloud routing Documentation of customer issues, network problems in Verizon proprietary systems and ServiceNow platform for troubleshooting incidents/problems and tracking. Monitoring and troubleshooting DS0 s, T1 s, SIP, PIP, EVPL, Fiber, P2P, FIOS, EVDO, Fixed Wireless backup and DSLs circuits Responsible for customer LAN, data center, wireless environment, LAN equipment (Meraki, Nexus Switches etc) and F5 LTM/GTM load balancers Responsible for engaging vendor support (Cisco TAC, IBM Support, etc) and working through equipment related problems Responsible for engaging carrier and vendor support (Verizon Business, Lumen, LEC/CLECs support groups, IBM, Cisco, NCR etc.) support groups to aid in circuit and equipment trouble diagnosis and repair Responsible for sending text/email pages to personnel with outage information, updates and or on call engineer engagement Responsible for running outage teleconference bridges effectively and professionally Responsible for taking customer calls and answering chat messages to understand technical related issues Ability to work in a team environment as well as individually taking ownership of issues towards resolution Responsible for completing daily / nightly turn overADDITIONAL INFORMATIONBA/BS degree in Computer Science, Electrical Engineering, or equivalent work experience.Technical Networking certifications are a definite advantage." (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Trainin
INFRA
24 de Abril
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